Benefits Assessor (2 Posts)(Full Time)(Permanent & Temporary)

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We are looking for a Benefit Assessor who will proactively contribute to the achievement of Operational Services’ agreed service objectives by assessing and determining applications for Housing Benefit and Council Tax Reduction claims.

You will be based in Renfrewshire House within the Benefits Service.

Duties for the posts include vetting and processing new claims and changes in customers' circumstances; making decisions on eligibility for Housing Benefit and/or Council Tax Reduction; ensuring the correct application of Housing Benefit and Council Tax Reduction legislation and the accurate calculation of entitlement and Housing Benefit overpayments including recovery; dealing with enquiries from the public face to face, by telephone, mail and email; explaining awards and advising customers of other potential benefit entitlements in order to maximise their income; making referrals to other agencies where appropriate.

It is essential that you have effective communication and customer management skills and have experience in an administration role. You must also have numeracy and problem-solving skills and be confident in making effective decisions in line with legislation and Council processes and procedures.

You must also have experience of dealing with customers by phone, face to face and in writing.

Please note that this post is temporary, subject to business needs and funding for 1 Year or until the requirement for the post ceases, whichever date is the earlier.

If successful, you will be required to undertake a Disclosure Scotland check, the level of check will be determined by the duties of the post. If you would like further information in relation to the Disclosure Scotland checks, please visit www.disclosurescotland.co.uk