Bereavement Services Officer

Bereavement Services Officer

• Temporary position - 3 months with the view of extension
• Location: St Pancras
• £19.05 per hour PAYE / £24.95 per hour Umbrella
• 35 hours per week
• Enhanced DBS required

Overview: To work as part of a team in the provision of comprehensive support functions to the Cemetery Service, ensuring the provision of continuous administrative processes that deliver a high quality, customer focused burial and cremation service.

Duties:

• Undertake cemetery, cremation and memorial administration tasks ensuring all work processes and procedures are followed.
• Provide a customer reception service and telephone answering service in the main office or other location as directed.
• Advise customers on all aspects of cemetery, cremation and memorial enquiries including burial rights, grants, permits, cemetery and crematorium regulations and codes of practice.
• Liaise with members of the public and funeral directors in the arrangements for grave selections, memorial appointments and the disposal of cremated remains.
• Undertake data inputting using bespoke cemetery and crematorium software, Microsoft office packages such as word and excel and corporate systems.
• Assist in the sale of all memorial types to customers and memorial sales development.
• Carry out filing and maintenance of information-recording systems, compile statistics and performance figures and complete financial records and returns.
• Answer general correspondence where appropriate and ensure effective responses to all enquiries.
• Work as part of a team in a busy office and demonstrate good communication skills.
• Undertake chapel duties when required.
• Assist the public with genealogical enquiries and family history searches in writing and when personal visits to the office are made.
• Carry out financial transactions and processes as required.
• Ensure all music and organist requests for services are processed to a given deadline
• Provide administrative support for all matters relating to memorial infringements and memorial regulation enforcement.
• Provide administrative support for all matters relating to memorial safety. Undertake other duties commensurate to the grade of the post.
• Meet with families and assist them in selecting a memorial in accordance with their needs.
• Assist in selling cemetery and cremation memorials such as vaults, mausoleum and sanctums and follow up any income opportunities that may arise from memorial enquiries
• Undertake tasks relating to enforcing memorial regulations policy across all sites, including meeting face to face with families that are affected.
• Carry out all administration relating to memorial infringements ensuring records are kept updated, actions documented and areas monitored.
• Coordinate with the cemetery operations team in the removal of infringements and the reinstatement of the grounds afterwards.

Skills Required:

• Demonstrate your ability to deal sympathetically and in a helpful and sensitive manner towards all cemetery visitors especially the bereaved.
• Experience of working in a busy pressurised office using your own initiative as well as being part of a team
• Good organisational and communication skills demonstrating the ability to prioritise work and be competent in written and numeric abilities
• Ability to undertake a variety of administrative tasks including working flexibly and responding to unplanned changes in priority and workload, working to tight schedules with conflicting demands, following procures and working targets.
• Ability to deal with high volumes of telephone enquiries and to deal with any complaints effectively following through on any agreed solutions.
• Ability to communicate with people at all levels and contribute positively to the work of the service.
• The ability to physically handle large records books.
• The ability to adhere to and promote the Council's Dignity in the Workplace policy.

Please apply now to be considered forward for the role.

Thank you.

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