Governance And Service Development Officer Rbkc616997

Governance and Service Development Officer RBKC616997

Job Summary:

Salary range: £41,967 - £50,088 per annum
Work location: London
Hours per week: 36
Contract type: Permanent
Closing date: 7th July 2024
Interview date: 29th July 2024

About Us:

Help us improve and develop the Adult Social Care and Health services we provide. 

At the Royal Borough of Kensington and Chelsea, we put local people and businesses at the heart of everything we do, working in partnership with them to provide quality services that are responsive, effective and efficient. Committed to acting with openness, honesty, compassion and humility, we aim to listen and understand in a way that is respectful, encourages involvement and meets the needs of all our communities.

The Role:

As Governance and Service Development Officer, you’ll help us provide high-quality service improvements, as well as strategy and process implementation, and Governance and operations within the Bi-Borough Adult Social Care and Health directorate for the Royal Borough of Kensington and Chelsea and Westminster City Council. You’ll achieve this through high-quality communications and engagement, by supporting a governance framework for our Committees, Boards and other meetings, and by working with internal customers to establish their requirements, review information governance issues and provide guidance.

Overseeing returns for Bi-borough plans while supporting recommendations and decisions to improve outcomes for our residents and communities, it’ll be your job to lead on a range of initiatives including audits, surveys and Service reviews. You’ll work in partnership with key stakeholders to inform, communicate, and develop key messages across the Directorate. You’ll also support the development and implementation of operational strategies and policies that maximise the directorate’s business plan, and ensure these align with both Councils’ corporate strategies.

But your work won’t stop here – you’ll also focus on improving our overall service and practice, and work in partnership with key stakeholders to inform, communicate, develop and implement the Governance and operations requirements. Working collaboratively with stakeholders to ensure all service design and delivery initiatives are robust, we’ll also expect you to ensure compliance with national and local regulations, processes and procedures, and ensure consistency between service plans and design strategies.

Please refer to the Job Description for more information.

About You:

With well-developed knowledge and experience of working in a social care setting or with a similar agency, you’ll have worked as a key member of a team focusing on service improvement. Ready to deliver a culturally appropriate service that’s responsive to its users, you will be able to support coordinate, deliver, and overcome the challenges relating to Governance and operations.

Capable of working with competing priorities to tight deadlines in a complex, fast-paced environment, and of delivering joint programmes of work while leading on service improvement initiatives, you’ll have excellent project management, business and planning skills, including the development of operational frameworks. Your excellent communication and interpersonal abilities mean you’ll be capable of working collaboratively with a wide range of stakeholders, and your excellent IT skills will allow you to write engaging reports, PowerPoint presentations and complex spreadsheets.

Join us, and you can look forward to a package that includes a competitive salary, a high-quality pension scheme and generous annual leave plus bank holidays. And as a key member of our team, you’ll also have plenty of opportunities for development and progression within our organisation. We’re committed to promoting equality and respecting diversity, and welcome applications from all sections of the community. We’re a Disability Confident Employer – committed to ensuring that our recruitment and selection process is inclusive and accessible.

Please apply online explaining how you meet the requirements set out in the person specification and job description. CV’s will not be considered for this role. 

We reserve the right to extend or close this vacancy early without warning subject to the volume of suitable applicants.

Application process

Please do not upload any documents, including CVs/Covering Letters or supporting statements, as these documents will not be reviewed and could result in your application not being shortlisted.

You should describe how you meet the person specification requirements for the position you are applying for in Section G of the application form.

Additional information:

The council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff to share this commitment. 

 We make sure all our staff are vetted to a high standard by conducting pre-employment checks to assess and assure the trustworthiness, integrity, and ability of prospective employees. This includes validating identity, right to work in the UK, qualifications (where applicable), work history (including the investigation of gaps) and referencing. They may also involve criminal record checks (UK and overseas).

We promote equality, welcome diverse applicants, and ensure inclusivity in our recruitment and selection process.

This post is covered by the Fluency Duty, as outlined in the Code of Practice on the English language requirements for public sector workers.

Information about the safeguarding of children and support for families: https://www.rbkc.gov.uk/children-and-education/safeguarding-children

Information about protecting and safeguarding yourself and others from abuse and neglect: https://www.rbkc.gov.uk/health-and-social-care/adult-social-care/safeguarding-adults

We do not accept speculative CVs.

If you have any queries, please contact: recruitment@rbkc.gov.uk