Address
Form of work
SalaryBackground to the role
Age UK East London are recruiting a Community Engagement Officer to join our growing Community Outreach team. We support hundreds of people a year to maintain their health and wellbeing, combat social isolation and digital inclusion through the varied activities and by signposting to relative local support services.
We support some of the most deprived communities in the UK, tackling poverty and health inequality while promoting independence and well-being.
Working in well networked and integrated systems you will make a key contribution to improving the lives of adults, their carers and the wider community.
Job description
Job Purpose
To provide a high-quality outreach support service that enables older adults with low level support needs to live independently within the community.
To a promote network services across the Boroughs to maximise their take-up.
To work closely with statutory and voluntary sector agencies to ensure appropriate services are accessed.
To ensure that service users have maximum choice and control over the planning and management of the service they receive, including initiating individual support plans and connecting them with culturally appropriate services.
Key Tasks
To signpost people to appropriate services as required through outreach sessions in the Hub, Satellite centres, GP practices and pharmacies.
To develop shared working practices across the service network.
To work closely with providers of similar services
To work to agreed individual, team, and organisational objectives.
To work with existing activity groups at the hub and satellite centres and support the setting up of activities where appropriate.
To ensure all contacts with service users are recorded appropriately and to maintain an adequate filing system.
To use word-processing software to produce own correspondence and reports in accordance with relevant policy on confidentiality and data protection.
To collect monitoring information to enable the service to be evaluated.
To provide support to services outside of normal working hours and occasionally attend sessions when required.
Administration
To ensure all relevant administration is organised and efficiently completed.
To assist co-ordinating service user client surveys/questionnaires as appropriate, collate feedback and evaluate the service provided.
To assist with the collection of data necessary to provide specific information needed for KPI’s and external requirements and outcomes.
To ensure all data is collected through AUKEL organisational customer relationship management data base systems.
Quality
To be familiar with and to implement Age UK East London’s policies and procedures.
Ensure that confidential data is managed within AGE UK’s policies and procedures.
General
To meet regularly with line manager for support, supervision, and appraisal.
To attend team and staff meetings, (and other meetings) as required.
To undertake any other duties within the competence of the post holder as may be required from time to time for the continued smooth running of Age UK East London.
To undertake all training required to fulfil the role.
To carry out the duties of the post in accordance with Age UK’s East London’s policies and procedures including EDI, Health & Safety, Confidentiality, Complaints, GDPR, Safeguarding Vulnerable Adults.
Functional Links
The role reports to Caxton Hall Centre Manager
Close working relationship is required with the Community Outreach team, OPRG Project Officer and other relevant colleagues.
Person Specification
Experience
Essential
Experience of working on a one-to-one basis with marginalised groups
Experience of running group activities
Experience of keeping paper and electronic records and statistical data for monitoring purposes.
Experience of providing kind, inclusive and high quality customer service
Desirable
Qualified in Chair Based Exercises
Knowledge & Understanding
Essential
- Understanding of the impact of discrimination and disadvantage on the lives of people and ability to work in a trauma-informed manner.
Understanding and commitment to safeguarding and promoting the welfare of vulnerable adults and their Carers.
Desirable
• Working knowledge of other Community Languages
Skills/Attributes
Intermediate IT skills
Can demonstrate AUKEL values (accountable, kind, flexible, inclusive, collaborative) in the way the service is delivered.
Commitment to learning and development and reflective practise.
People skills.
Additional Requirements
This post is subject to the relevant check through the Disclosure & Barring Service (DBS)
Flexibility in working hours to meet organisational needs.
