Bereavement Services Officer

Bereavement Services Officer

• Temporary position - 3 months with the view of extension


• Location: St Pancras


• £19.05 per hour PAYE / £24.95 per hour Umbrella


• 35 hours per week


• Enhanced DBS required

Overview: To work as part of a team in the provision of comprehensive support functions to the Cemetery Service, ensuring the provision of continuous administrative processes that deliver a high quality, customer focused burial and cremation service.

Duties:

• Undertake cemetery, cremation and memorial administration tasks ensuring all work processes and procedures are followed.


• Provide a customer reception service and telephone answering service in the main office or other location as directed.


• Advise customers on all aspects of cemetery, cremation and memorial enquiries including burial rights, grants, permits, cemetery and crematorium regulations and codes of practice.


• Liaise with members of the public and funeral directors in the arrangements for grave selections, memorial appointments and the disposal of cremated remains.


• Undertake data inputting using bespoke cemetery and crematorium software, Microsoft office packages such as word and excel and corporate systems.


• Assist in the sale of all memorial types to customers and memorial sales development.


• Carry out filing and maintenance of information-recording systems, compile statistics and performance figures and complete financial records and returns.


• Answer general correspondence where appropriate and ensure effective responses to all enquiries.


• Work as part of a team in a busy office and demonstrate good communication skills.


• Undertake chapel duties when required.


• Assist the public with genealogical enquiries and family history searches in writing and when personal visits to the office are made.


• Carry out financial transactions and processes as required.


• Ensure all music and organist requests for services are processed to a given deadline


• Provide administrative support for all matters relating to memorial infringements and memorial regulation enforcement.


• Provide administrative support for all matters relating to memorial safety. Undertake other duties commensurate to the grade of the post.


• Meet with families and assist them in selecting a memorial in accordance with their needs.


• Assist in selling cemetery and cremation memorials such as vaults, mausoleum and sanctums and follow up any income opportunities that may arise from memorial enquiries


• Undertake tasks relating to enforcing memorial regulations policy across all sites, including meeting face to face with families that are affected.


• Carry out all administration relating to memorial infringements ensuring records are kept updated, actions documented and areas monitored.


• Coordinate with the cemetery operations team in the removal of infringements and the reinstatement of the grounds afterwards.

Skills Required:

• Demonstrate your ability to deal sympathetically and in a helpful and sensitive manner towards all cemetery visitors especially the bereaved.


• Experience of working in a busy pressurised office using your own initiative as well as being part of a team


• Good organisational and communication skills demonstrating the ability to prioritise work and be competent in written and numeric abilities


• Ability to undertake a variety of administrative tasks including working flexibly and responding to unplanned changes in priority and workload, working to tight schedules with conflicting demands, following procures and working targets.


• Ability to deal with high volumes of telephone enquiries and to deal with any complaints effectively following through on any agreed solutions.


• Ability to communicate with people at all levels and contribute positively to the work of the service.


• The ability to physically handle large records books.


• The ability to adhere to and promote the Council's Dignity in the Workplace policy.

Please apply now to be considered forward for the role.

Thank you.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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