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Salary Planday from Xero is a leading digital solution that uncomplicates everyday scheduling and workforce management by making it easier for businesses and shift workers around the world to communicate, collaborate, and get work done.
Powered by a community of local industry experts, Planday provides a best-in-class digital platform that is easy to use, accurate, secure, and compliant with local needs and standards. From payroll and accounting to POS and reporting, its open API and tech ecosystem is scalable to fit shifting business needs and to build an engaged, flexible workforce.
Founded in 2004, Planday is headquartered in Copenhagen, Denmark and supports over 400,000 users across Europe, Australia and the US. Planday was acquired by Xero in 2021.
We are now looking for a new colleague to join our Billing Operations team in London. As Billing Operations Manager you’ll work closely with our parent company (Xero)’s Finance team in New Zealand and are responsible for ensuring Planday’s subscription services are invoiced and collected in a timely manner. You will lead a team of currently three team members in the UK, who are monitoring and following up on our accounts receivable.
Some of your tasks will include:
- Oversee timely invoicing and collection of subscription services.
- Enhance Planday's billing system through automation and integration.
- Provide subject matter expertise and support to cross-functional teams.
- Collaborate with Finance, Customer Support, and Revenue Operations for revenue generation activities.
- Organize the Billing team for efficient support structures and escalation procedures.
- Facilitate technical knowledge transfer to Customer Support and Billing teams.
- Represent Billing requirements in projects and initiatives across stakeholder groups.
- Develop team capabilities through coaching and ongoing development.
- Lead change initiatives and ensure adoption across teams.
- Drive process improvements, automation, and risk mitigation in Billing Operations.
Requirements:
For this role, we are looking for a new colleague who possesses extensive expertise in billing infrastructure and can effectively translate intricate technical requirements into tangible business and customer outcomes. The ideal candidate will demonstrate exceptional communication and interpersonal abilities, fostering collaboration within the finance team and across various departments within the organization.
Additionally, we would like you to bring:
- Leadership and Coaching: Adaptive and collaborative style, able to celebrate success and provide constructive feedback.
- Relationship Building: Establish trust and credibility with direct reports, peers, and stakeholders.
- Deep Billing Infrastructure Knowledge: Understand billing processes and translate technical requirements into business and customer impacts.
- Communication Skills: Excellent interpersonal skills to collaborate effectively across departments.
- Problem Solving: Strong ability to prioritize tasks and handle multiple urgencies.
- Process Improvement: Proactive in identifying and implementing improvements to existing processes.
- Team Management: Experience leading or managing teams, preferably in customer support.
- Accounts Receivable Expertise: Deep understanding of accounts receivable processes and their impact on accounting.
- Technical Proficiency: Computer literate with the ability to quickly learn new systems.
- Zuora Billing Process Knowledge (desirable): Familiarity with Zuora billing processes.
- Agile Environment Experience: Worked in an Agile environment, preferably in a high-growth technology or SaaS business.
- Platform Knowledge: Familiarity with Stripe/GoCardless platform is highly desired.
- Project Management: Experience managing projects and presenting findings.
- Written and Presentation Skills: Strong written and verbal communication skills.
- Collaboration: Ability to work with teams across different locations.
- Adaptive Thinking: Ability to understand and adapt to different working styles.
At Planday, we offer you:
Benefits like pension, health insurance, inclusive support for new parents and generous vacation- On top of your annual base salary, you are offered to be part of an Employee Share Plan
- Growth and progression opportunities – we want you to grow with us
- Flexible remote work
- Strong social culture with lots of team and company activities
- Meaningful work – everyone at Planday contributes to improving the lives of shift workers around the globe
- Healthy work-life balance and autonomous approach to work. We trust in you and your abilities
Finally, our offices are not just workplaces (although they are pretty nice and well-located, we have to say!). Plandayers are open and welcoming and at Planday, everyone has the freedom and support to show their true self at work.
At Planday, we firmly believe that diversity and inclusion are the cornerstones of innovation and a vibrant workplace culture, and we highly value the strength that diverse backgrounds offer.
As an equal opportunity employer, we strive to create an equitable experience for all our candidates throughout the process. Please let us know if you need reasonable accommodation during the application or interview process.
All applicants will be considered for employment without attention to any personal characteristics.
