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Form of work
Salary NO WEEKENDS! Do you want the weekends free to you enjoy the things you love? Our family feel culture is at the heart of every business decision, so this is just one of the great benefits we offer our Aftersales team employees.
Are you passionate about luxury cars and providing exceptional customer service?
As a Service Advisor at Vines, you will play a crucial role in ensuring the seamless coordination between the workshop and customer whilst their vehicle is booked in for service. You will act as a liaison between customers and technicians to facilitate a smooth process while upholding Vines high-quality standards and customer satisfaction.
Hours: 45 hours Monday – Friday
Salary: £28,000 - £30,000 depending on experience OTE £38,000 - £40,000
What you will be doing:
- Interacting with customers, understanding their vehicle is in for service and providing detailed information on the repair process.
- Provide clear and detailed explanations of recommended services, including cost estimates and timelines
- Invoicing: Accurately prepare invoices and provide transparent quotes to customers.
- Coordination: Liaise between customers and technicians to schedule repairs and ensure timely completion.
- The ability to develop trust with our customers and to resolve conflict situations calmly and professionally.
- Upsell additional services and products as appropriate to enhance the customer experience and maximize revenue.
- Maintain accurate records of service transactions and customer interactions in the dealership database.
What We're Looking For:
- Previous experience as a Service Advisor in the automotive industry, preferably within a BMW dealership or luxury automotive brand.
- Strong customer service skills with the ability to build rapport and establish trust with customers.
- Excellent communication and interpersonal skills, with a professional and courteous demeanour.
- Exceptional organisational skills and attention to detail
- Proficiency IT skills – Training on inhouse systems will be provided. Ability to thrive in a fast-paced environment and work effectively under pressure.
If you are a customer-focused individual with a passion for luxury vehicles and possess the necessary skills and experience, we invite you to join our BMW family. This a great opportunity for someone who would like to progress and grow with us and become a key part of our team at Vines.
Why work for Vines:
Our employees are dedicated to what they do, so we believe it is important that we give something back. In addition Vines is always striving to be a step ahead in the Automotive industry as such, our Brilliant Benefits at Vines package has all the usual things you would expect such as pension, product discounts and life assurance, but we also offer:
- 24 days holiday (excluding bank holidays) increasing to 29 days as your length of service increases.
- Day off for your birthday
- Staff Car / Motorbike Purchase Scheme
- Medical Health Cash Plan
- Enhanced Parental Benefits
- Work Life Balance – No Sundays!
- Buy and Sell Holiday
- Job Shadowing Scheme
- Business Casual Dress Code
- Free Staff parking (only for Gatwick roles)
- Highstreet Discount vouchers, sabbatical leave, long service awards and much much more …….
What makes a great team? A diverse team!
Don’t be put off if you don’t tick all the boxes. We know from research that candidates may be put off applying if they feel they aren’t 100% there yet, but why not give it a whirl? We know you're more than a CV, and the things that make you, you, are what bring potential to our business. Vines are committed to creating a diverse & inclusive culture through our people, leaders and strategy.
About Vines Group
As well as having the opportunity to work for the iconic BMW and MINI brands you will be part of a successful privately-owned business where our people are our greatest asset.
Our mission is ‘to inspire each other to delight our customers’, we do this through our ‘Winning Together’ brand values;
- Working as One Team
- Being Warm and Welcoming
- Doing what you say you will do
We believe it’s these values which makes us successful.
We all want to be proud of the company we work for and Vines have a great reputation of just that. We want people that not only share our commitment to working hard, but also a commitment to each other. That's why we want individuals that share in one another's success, and have a true belief in what they do.
Application Deadline
March 26, 2024
Department
Bodyshop
Employment Type
Full Time
Location
Crawley, West Sussex
Workplace type
Onsite
Compensation
£28,000 - £38,000 / year
Reporting To
Dominic Tree - Aftersales Manager
