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SalaryAre you an experienced Contact Centre Team Leader? Do you have experience in the motor industry and looking for an opportunity to join the Porsche brand?
If you have experience of working in a busy front of house Service team, or as a Bookings Advisor in a Team Leader role, we would like to hear from you!
Our Bookings team in Porsche Centre Newport are looking for an experienced and diligent individual to supervise the running of the Bookings function and lead the team of Bookings Advisors. The role will be based in Newport and will interact with customers for our four Porsche sites.
Working closely with the rest of the team, your role will be dedicated to delivering a first-class experience for our customers as their first point of call in their Aftersales journey with us. The team support our customers by booking in their service, repair and MOT appointments. There is nothing more important to Dick Lovett than delivering the best customer service for our amazing customers with every single interaction.
Key responsibilities:
- Oversee customer Service, MOT, and repair bookings for Porsche Customers
- Provide support to customers with their enquiries to make accurate bookings and identifying opportunities to improve customer experience
- Keep customer notes up to date including future booking dates, customer details and vehicle details
- Communicate offers clearly with details of the benefits to customers
- Follow up on customer enquiries with the Aftersales departments
Our team will be based at the new purpose-built Porsche Centre in Newport.
If you can think on your feet, work as a team, and deliver exceptional customer service, you would be a great fit for our Customer Contact Centre. Our successful candidate will bring their personality to work with them, be able to remain calm under pressure and be willing to roll up their sleeves to get things right the first time.
Essential Qualifications:
- Experience of working in a call centre, preferably within the motor industry
- Great communication skills with both customers and your team
- Attention to detail and accuracy with data processing
Our Customer Contact Centre is a fantastic place to hone your existing skills, and develop new ones while working alongside a team of hard working and supportive peers, to give the best customer service possible. If you are results oriented, self-starting and want the opportunity to grow within the company, we would like to hear from you.
EXPLORE LOCATION
Porsche Centre Newport is located on Lakeside Drive, just off the A48, and can be easily accessed from Junction 28 of the M4 motorway.
Our Centre has relocated from our location in Cardiff, which was open for over 20 years. Dick Lovett have been pleased to sell and service Porsche models to customers in Wales since 2003, and we are excited for the new opportunities that will come with the move.
EXPLORE TEAM
Working in the Customer Contact Centre Team presents an exciting opportunity for individuals who are passionate about providing a personalised service.
As a member of our Team, your role is crucial in ensuring excellent customer service. You will be responsible for a range of tasks, such as efficiently managing incoming service calls of a diverse nature. This could include assisting customers with booking their car for a service or addressing queries related to servicing intervals. Your contributions will play an important role in preserving a high standard of customer satisfaction, encouraging customers to stay loyal to us.
