Box Office Assistant

Purpose of Role

· To assist with the effective and efficient operation of the Tyne Theatre & Opera House’s Box Office and ticketing services. The role is required to provide excellent client and customer service and offer a proactive ticket sales operation to maximise income opportunities across a wide variety of live events.

· The role will report to the Assistant Box Office Manager and work alongside all departments.

· Working hours will require flexibility and will include evenings and weekends.

Key Responsibilities

• Assist with the operation of the Box Office and ticketing services.

• Facilitate the efficient and accurate sale of tickets via the venue’s Box Office system. This will include telephone, in person ticket sales and accessible/group bookings and enquiries.

• Liaise with the Theatre’s promoters, clients and ticketing agents.

• Ensure that opening and closing procedures are adhered to

• Financial administration, reconciliation and payment management.

• To respond to customer enquiries on the phone and via email

• Ensure that the Box Office is tidy and well stocked

• Troubleshoot and report Box Office technical issues

Role Requirements

· Experience of working in an events venue environment

· Occasional supervision of casual Box Office Staff.

· An interest in the arts and entertainment industries

· Experience of working with digital ticketing platforms

· Strong verbal and written communication skills

· Good relationship building skills

· Excellent time management and organisational skills

· High level of attention to detail

· Good MS Office and IT skills

Applications

Closing date for applications is 9am on Monday 22nd April 2024. To apply please complete the job application and equal opportunities forms at Job Vacancy: Box Office Assistant - Tyne Theatre & Opera House (tynetheatreandoperahouse.uk) and email to jobs@tynetheatreandoperahouse.uk with the subject line ‘BOX OFFICE ASSISTANT’.

Job Types: Full-time, Permanent

Pay: £24,297.00 per year

Benefits:

• Company pension

Schedule:

• Monday to Friday
• Weekend availability

Work Location: In person

Application deadline: 22/04/2024
Reference ID: BOAsst