Box Office Assistant

Box Office Assistants are often the first point of contact that customers have with the Theatre. Their role is to help customers with any question they may have about performances, seats, tickets and prices, and process transactions for tickets, memberships, gift vouchers, merchandise and other services in a friendly and courteous way, upholding the highest standards of customer service and accuracy. Box Office Assistants serve customers face to face at the Theatre’s Box Office Counter and occasionally at third party venues, over the telephone and by email. Logical and methodical, with the ability to follow procedures and guidelines accurately, Sales Assistants are required to use their initiative to identify problems and recommend appropriate solutions, and respond to changing or ad hoc requirements. Most of all, Box Office Assistants are ambassadors for the Theatre, delivering world-class customer service and contributing to theatregoers’ enjoyment of visiting the Grand Opera House..

At least 1 years paid work experience working in a customer service/sales role which includes, providing customer service/sales over the phone, accurate cash-handling and till transactions and working with IT systems

Excellent organisation skills and attention to detail

Excellent communication skills and the ability to deliver sales and interact with a wide range of people

Strong interpersonal skills and the demonstrable commitment to providing an excellent level of customer service

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Experience of working with a computerised ticketing system or database system, in particular Spektrix