Branch Administration Assistant

Job Title: Branch Administration Assistant
Location: Halesworth
Duration: 2 month FTC position with the potential to extend
Salary: £13,200pa
Hours: Part Time - 3 x days a week, 9am to 5pm (plus on-call expectations)Life at Prestige:

We want to make life better for more people. If you are as passionate about quality as we are and you want a role where your skills will make a real difference, this is a great opportunity. You can help us to grow and develop in an exciting business that puts people front and centre of everything we do.

Prestige Nursing & Care, part of the Halifax Group, has provided home care for over 75 years and we have 30 local offices in England and Scotland. Our aim is to lead the care industry by providing high quality, personalised and specialist services to our clients.

We are looking for kind, friendly, talented, and caring candidates to join our Halesworth Branch Team.

The role is a part-time Branch Administration Assistant and is vitally important and fundamental to the safety and growth of the Halesworth Branch.

As a leading strategic focus is around sustainable growth, this is an exciting role with plenty of scope to contribute to the success of the branch.

We offer a supportive working environment with lots of potential for learning and development and a friendly and caring working culture.

Your role at Prestige:

The role of a Branch Administration Assistant is a varied one and will mainly require clerical and administrative support for the Halesworth Branch Team for an initial period of two months. Tasks will include supporting with Payroll, uploading carer colleague documentation onto web roster, scheduling, supporting with rosters, and ensuring that both clients and carer colleagues receive their rotas, updating the branch face book with content, and supporting the new carer onboarding process.

The role requires a proactive response to building key internal and external relationships. A positive can-do attitude, person centred approach, excellent communication skills are all essential towards the success of this role. The role will require someone to have strong attention to detail skills and with a high level of written and verbal communication skills.

Responsibilities:

• Receiving and responding to inbound calls and queries from external stakeholders.
• Receiving new client inquiries and uploading them onto our internal CRM system and making sure that they are followed up.
• Documentation - Ensuring that the correct paperwork is being used within the branch.
• Internal Marketing- Issuing colleague of the month/year certificates, updating branch Facebook page.
• Booking carer colleagues onto training, coordinating calendar with the training department, and ensuring that all updates are made on the internal reporting system.
• The person needs to be equally happy to work as part of our team and on their own initiative.
• Supporting the onboarding of new carer colleagues by collating proof of ID, providing ID badges, uniforms, supporting them with their e-learning and booking them onto Mandatory training courses.
• Supporting with the Induction process.
• To work in a collaborative and co-operative manner with all health care professionals involved in the provision of care and to recognise and respect their contributions within the care team.
• Support with the branch out of hours( this includes at least two in four weekends)
• Maintain regular communication with their branch manager.

General Responsibilities:

• Be a champion for internal customer service.
• Do any other reasonable tasks that your manager needs you to do.

Skills and qualifications we're looking for:

• Must be eligible to work in the UK and must have proof of Right to work (we don't offer sponsorships)
• Must be able to provide satisfactory references.
• Must be able to undergo the required DBS checks with Prestige Nursing and Care
• Preferably having worked in an administrative capacity within a healthcare environment.
• Ability to prioritise and work on their own initiative.
• Committed to providing high quality administrative support.
• You are required to maintain a high degree of confidentiality consistently
• Good standard of spoken and written English
• Demonstrates the behaviours associated with Prestige Nursing & Care values.

Competencies & Characteristics:

• Computer Literacy particularly Microsoft office
• Ability to work well under pressure on occasions.

What we offer:

• A competitive salary
• 28 days annual leave (includes Bank Holidays) increasing every year by 1 to the maximum of 33 days over 5 years' service - this will be pro rata'd as the position is part time
• An additional day off for your Birthday
• Blue Light Card
• Refer with the Care Friends mobile app and earn extra money
• Cycle to Work scheme for our Head Office, Regional and Branch staff
• Long Service Awards
• Workplace Pension
• Employee assistance programme (EAP) - confidential phone line and online support and resources available to you and your loved ones 24/7
• Supportive working environment with ongoing learning and development opportunities.
• A friendly, agile and flexible working culture.

Please note:

In line with CQC & Care Inspectorate regulations, we require and will undertake Enhanced DBS/PVG, Right to Work, Reference and Employment History checks in line with Government guidelines for this role and safer recruitment best practice.

Whilst we endeavour to keep the recruitment process as short as possible, due to the nature of these important checks there may be extension to timelines.

All our clients are equally entitled to have their needs met in a safe, fair and balanced way. Prestige Nursing & Care colleagues are responsible for promoting Equal Opportunities for all and for challenging any behaviour or practice which discriminates against any client or colleague on the grounds of race, religion, disability, age, gender, sexual orientation, identity or any other perceived difference.

We reserve the right to close this position early.