Address
Form of work
SalaryIf you are passionate about leading, developing and inspiring your own team, then a Branch Manager role is the position for you.
About the role
As a Branch Manager youll be at the heart of our retail network, and youll successfully lead your branch to ensure that every customer receives a great service and that colleagues are motivated and enabled to deliver this.
To do this youll provide effective leadership to a team of Customer Consultants. Youll support, coach and mentor them and help them with their learning and development so they can have quality conversations with customers.
From an operational perspective, youll ensure your branch works to high quality, risk, health, safety and security standards. Youll also optimise resources to match customer demand and make the best use of your teams time, delivering cost efficiencies wherever possible and ensure that you are playing your role in delivering the YBS strategic blueprint and retail strategy.
A key element of the role will be to enable colleagues and the branch to reach out into the community in which you operate.
Here at YBS no two branches are the same, they each have their own characteristics and qualities that makes working there so special. Here is what the hiring manager had to say about Croydon Branch
"An exciting opportunity to lead an experienced team who work brilliantly together and are passionate about delivering great outcomes for their customers. The Croydon team are committed to growing the business and are extremely passionate about providing new and existing customers with a memorable and exceptional service, whichever channel they choose to do business with us.
Croydon branch is based on a large corner as you head towards the high street and is one of our busier transactional and account branches in the South. Trains, trams and car parking are all within just a few minutes walk of the branch."
About you
Youll be an accomplished leader, with experience in a management or team leader role in a customer facing environment. Thisll be coupled with;
- A proven record of delivering great customer service and outcomes
- The ability to lead, develop and motivate colleagues
- Great stakeholder management skills as youll be working with your Area Manager and a range of Head Office functions
- Effective communication and time management
You dont need to be an expert in financial services, while it helps, we dont want you to be put off applying if you are not. We want to hear from anyone who feels they have the skills and experience to deliver a great experience for our colleagues and customers.
About us
At YBS we dont have shareholders, we have members. We care about people and that includes you. So here, youll be respected for who you are, youll be able to bring your whole self to work, and youll have everything you need to build a long and rewarding career.
Inclusivity. Were passionate about creating an inclusive environment where everyone is welcome and able to be themselves. If youll go the extra mile to help our members, youll fit right in and feel you belong here.
Flexibility. We offer a range of flexible working options without unsocial hours, which can help you find a healthy work-life balance. Whether its finishing early for an appointment or fitting your studies and hobbies in around your working hours, we can help make it work for you.
Development. We want you to feel challenged here. Whatever your ambitions, were committed to helping you develop your skills and move ahead in your career journey. From day one, well set you up for success with a brilliant induction and full training plan, all designed to get you up to speed quickly.
About our Benefits
We offer lots of fantastic rewards that you can make the most of in and out of work, including:
- Holiday. Youll get 25 days plus Bank Holidays, as well as the option to buy up to a further 5 days.
- Bonus. At YBS we work collaboratively and share in our success together, so when we reach our goals were all rewarded with an on target bonus of 7% of eligible pay (with the opportunity to earn up to a maximum 15%).
- Pension. We know how important it is to save towards the future, thats why well contribute up 11% into your YBS pension.
- Healthcare. Health and wellbeing are an important part of life at YBS, when you join us youll have access to a range of health benefits to suit your life including private medical insurance, dental and healthcare plans.
- My Benefits. When you join YBS youll have access to our self-service benefits portal, where you can access a range of retail, hospitality and health discounts
Ready to apply?
If youre excited about this role and want to be part of the YBS team, click apply now to send us your application.
Please note applications are reviewed frequently therefore this role may close prior to the advertised closing date
