Branch Manager

We are looking for a Branch Manager to run our Hire division located in Tamworth. The role is varied and requires a dynamic person with great customer service skills. 

Benefits:

You will be provided with a company car, 22 days per annum rising to 23/25 days on length of service plus usual bank holidays, Employee referral scheme offering £300 - £500 depending upon role, discount on vehicle hire, Specsavers Eye Care Vouchers, Perkbox benefits and discounts

Who we are:
VMS Automotive Group Ltd is a forward-thinking fleet management and contract hire company with facilities throughout the UK. VMS provide a range of services to both blue chip and SME fleet operators and Insurance companies including contract hire, flexi hire, accident management repair and maintenance and fleet disposal and sales services.
VMS have built a strong, dynamic client base and pride ourselves on customer retention. Customer service and client focus are paramount to the business.
Key Accountabilities:
The key day-to-day responsibilities of this role are varied and include:

• Manage the day-to-day business and staff management within this busy LGV / HGV hire branch
   
• Manage the Fleet logistics and off hiring of vehicles relating to hires, accident, MOT replacements through our in-house IT systems and database and ensure vehicles are available and ready for hire as and when required.

• Review current hires, communicating findings to clients in relation to extensions and terminations of hire periods (including company vehicles and external hires)
   
• Communicate with sales manager to maximise fleet potential as well as suppliers and customers to gain information or enquires on the prompt delivery and off hire of rental vehicles
   
• Provide a high level of customer satisfaction by ensuring prompt resolution of all internal and external routine queries via telephone and email whilst adhering to our service standards
   
• Maintain accurate records relating to customer communication
   
• Liaising with Hire Companies regarding any queries and cost clarification
   
• Run daily Reports and coordinate and optimise all processes and tasks in the branch
   
• Processing Recharges to customers
   
• Managing budget and supporting sales performance of the branch and with new business initiatives
   

Key Skills Required: -

• Competent user of Microsoft Office with emphasis on Excel (intermediate)
• Strong analytical, planning and prioritisation capability to ensure consistent delivery todemanding deadlines and service level performance
• An excellent communicator - verbally and written English
• Motivational / developmental people manager
• Customer driven
• Knowledge and experience Essential/ Desirable:
• Rental Background preferred
• Proven experience of managing and developing a high performing team essential
• Health and safety knowledge and experience desirable
• Logistics experience and understanding essential
• Customer service experience is essential

Hours:  Monday to Friday 42.5 hours per week and working on a Saturday on a rota basis with TOIL