Bus Service Operators Grant Administrative Officer

We recognise the challenges that people with protected characteristics may experience on the job market and in their career progression. We are fully committed to being an inclusive employer and ensuring equal opportunities. We are keen to make our workforce as diverse as possible, and we hope to attract applications from underrepresented groups, including ethnic minorities, people with a disability, and people with gender diverse identities.

Do you have a passion for delivering a quality service and pride yourself on having excellent attention to detail?

Do you enjoy communicating with others and being part of a supportive team?

If so, we have an exciting opportunity available for a Bus Service Operators Grant Administrative Officer to join our team and would love to hear from you!

Most journeys made in this country are short and local. They are the journeys that we all make, if not every day, many times a month. Our work makes a huge difference to the daily lives of millions, across England and across the UK, whether they are by bus, tram, walking or cycling.

As Bus Service Operators Grant Administrative Officer, you will join the Bus Funding Division, who support Bus Services across the country, helping keep fares low, and leading wider reforms of the bus sector in line with the national bus strategy.

This is a fast paced and sometimes challenging role, which will require you to have a good eye for detail and work as part of a team. You will be responsible for managing the payment of subsidy to bus companies in England in the form of the Bus Service Operators Grant (BSOG), which is worth around £260 million a year and is one of the key forms of existing Government support to encourage the supply and demand of Bus Services. A key aspect of your role will involve checking the accuracy and validity of claims, including determining how much is to be paid and liaising with operators on the details of the claim, and accurately recording this information.

Your key responsibilities will include, but are not limited to:

• Dealing with general enquiries received in the dedicated email inbox.
• Contributing to improving our ways of working as a Support to the Bus Grants Management Digital System, including assisting digital support for the claims process.
• Drafting and issuing correspondence to recipients of the grant.
• Supporting your line manager and team lead on more complex queries and solutions.
• Supporting the Bus Grants Management Digital System, including to assisted digital support for the claims process.

For further information, please see the attached Role Profile.