Business Admin Apprentice - Anti-Social Behaviour & Safer Public Realm

Full Time - Fixed Term for 24 Months

Our Housing and Communities Team are passionate about the people who live in our town; our vision is for everyone to have the opportunity to live in a good quality sustainable home within in a lively and thriving neighbourhood. 

We have bags of energy and enthusiasm and channel this by seeking to innovate and create opportunities that have a lasting effect on the communities in Reading and keeps them at the heart of all we do.  

About the Role 

As a Business Administration Apprentice, you will support the Anti-Social Behaviour (ASB) Team and Safer Public Realm Team with day-to-day administrative functions including: 

• Ensuring all general enquiries are dealt with appropriately. 
• Providing support to team members with the intake of work by opening new cases, supporting progression of cases and closing of case, including support the Closed Case Survey process.  
• Ensuring all relevant financial transactions are processed, including raising invoices, processing deposits, and raising purchase orders & receipting purchase orders. 
• Support the Team Leaders with the compilation of management information, including managing Databases and producing reports. 
• Providing digital support to the teams, including monitoring Reporting Apps, updating Housing IT systems and Microsoft Systems used by the Service.  
• Updating ASB related promotional information and ensure it is distributed appropriately. 
• Supporting the preparation and delivery of Anti-Social Behaviour related community events and activities and communication campaigns.  

• Setting up and supporting meetings as and when required. 

The successful candidate will be supported in undertaking the Level 3 Business Administration Apprenticeship. 

Our Apprenticeship scheme provides a perfect way to earn a wage while you gain vital work experience and a nationally recognised qualification. You will be fully supported and mentored through your apprenticeship and be given time off to complete your training. 

About you 

We are looking for candidates who have preferably hold Maths and English qualifications or will be willing to complete these as part of the apprentice role and have experience of using Microsoft Office programmes. You will have good communication skills, are customer service focussed and able to demonstrate positive working relationships with colleagues. Being able to manage your time and organise and prioritise your workload will be key to this role! 

You’ll be part of a team that relies on each individual to play their part to the best of their ability. As well as the colleagues that you work closely with every day, you’ll also be part of Team Reading, playing your personal part in making Reading a successful and vibrant place.  

Our vision is to ensure that Reading realises its potential as a great place to live, work and play, and that everyone shares the benefits of this success. Our values and behaviours guide how we will achieve this: 

Work Together as one team - champion and inspire a culture which ensures that all employees across the organisation work together to provide excellent outcomes for Reading 

Drive Efficiency - create an environment in which resources are used efficiently and employees’ skills are developed and used effectively 

Be Ambitious - aspire to deliver excellence and inspire and support others to reach their potential  

Make a Difference to Reading - inspire a culture in which the customer is the focus and where change is welcomed as an opportunity 

Our offer 

We offer a supportive environment to grow and develop your career with the opportunity to put your ideas across. Innovation and ambition is strongly encouraged, and you’ll get a great feel for that working in our friendly and collaborative environment. 

This post will be a hybrid working post.  

A competitive salary alongside a range of benefits including: 

• Generous holiday entitlement - 25 days holiday each year plus bank holidays - rising to 33 days after 10 years' service, with the option to buy additional leave 
• A wide range of flexible working opportunities  
• Modern working environment at the Civic Offices in the heart of Reading 
• Local Government Pension Scheme (LGPS)  
• Life Assurance - three times your annual salary (for members of the LGPS) 
• On-site day nursery (Kennet Day nursery) rated outstanding by Ofsted 
• Season Ticket Loan - to help with the cost of your rail/ bus journey, to & from work 
• Lease car salary sacrifice scheme allowing you to lease a brand new, greener car for three years.  The monthly fee includes insurance, servicing and road tax 

For more information on this position please contact Joanne Middlemass, Community Partnerships Service Manager.

 
Closing Date: 25th February 2024 

Interview Date: To be confirmed  

Please note that the closing date is given as a guide. We reserve the right to close this vacancy once a sufficient number of applications has been received. Therefore, it is strongly advised that you complete and return your application as soon as possible to avoid disappointment.