Business Analyst

Resolve Recruitment are delighted to be recruiting in the healthcare sector.

We are currently recruiting for a Business Analyst to join this organisations fast-growing IT team.

Location - Bedford

Salary - £35k to £42k

Main duties of the job

• Using various techniques to provide both functional and non-functional requirements by the use of e.g. observation/shadowing, interviews, workshops, document analysis etc.
• Documenting user requirements in a manner that both the business and technical stakeholders will be able to understand.
• Process mapping, analysing and reviewing business processes from end to end in order to identify improvement opportunities.
• Documenting business process using industry standard methodology e.g. process flow, user journey etc.
• Using the RACI approach to manage stakeholder expectations.
• Understand, create and document user stories
• Conducting Gap Analysis.
• Knowledge and understanding of Target Operating Models.

Responsible for initial evaluation of opportunities to ensure the benefits case is viable. Upon approval, document and manage user requirements according to the stated outcomes of the project.

Understand how existing systems support current business processes and redesign them accordingly.

Build effective relationships with both business sponsors, stakeholders and IT suppliers in order to both support and challenge 'wants and needs' and negotiate on fundamental issues of design.

Contribute to the development of improved IT project disciplines through working with IM&T colleagues, third party providers and key stakeholders. Specifically design improved analysis and requirements management processes.

Support the user acceptance testing (UAT) by assisting in the development of scenarios, test runs and test scripts. Help to determine expected results and verify actual results.

Provide guidance to the impacted areas of the business in how to best manage the transition and on-going operation of new systems and processes.

Provide support and guidance in ensuring a smooth transition internally from the Business Solutions function to IT Services for on-going management of the operation.

Develop a network of relationships with key people and user groups across the organisation. In doing so, build increased knowledge of operations and how technology interacts.

Maintain effective communications with stakeholders throughout the project in assessing agreed changes to scope and impacts to working practises.

Provide reports and presentations to senior stakeholder project boards as required.

Act as an effective translator between the user community and technical community including third party IT suppliers and in doing so build credibility, rapport and respect in the eyes of these communities.

Communicate complex technical issues to non-technical staff at all levels in a manner that enables understanding.

Planning and Organisation

For small projects undertake detailed planning, as appropriate - covering all test phases from analysis to post Go-Live support. Ensure sponsors and stakeholders are engaged fully in the delivery of the stated outcomes.

Provide detailed timeline and work estimates of the analysis and testing phases in order for the Project Manager to assess overall delivery timescales.

Adhere to all policies including the proper creation and approval of relevant supplier purchase orders and invoices.

Person specification

Knowledge

Essential criteria

· Excellent interpersonal skills and a proven track record in developing and sustaining relationships with different customer groups at varying levels. Ability to challenge colleagues in an effective way.

· Excellent presentation and facilitation skills.

· Developed communication skills, able to produce papers, presentations to key business sponsors/stakeholders up to senior level. Comfortable delivering complex, sometimes contentious information to a wide range of internal colleagues.

· To meet deadlines in a challenging and resource lean environment.

· Able to capture, document and manage business requirements in an unambiguous way.

Qualifications

Essential criteria

• Recognised Business Analysis qualification e.g. BCS or has equitable work based experience
• Educated to Bachelor's Degree Level
• Significant experience of implementing formal business analysis techniques to improve consistency and quality of delivery
• Experience of providing project management support to small to medium sized projects, from start to completion which included management of design, development and implementation of IT systems.
• Significant experience of business process design capability
• Understand BA Techniques such as: As & To Be Mapping, User Stories and Gap Analysis