Business Analyst

Primary Details

Time Type: Full time Worker Type: Employee To provide analytical and administrative support to all stakeholders within the SME / ETrade teams

The Opportunity  

We are actively recruiting a Business Analyst to be part of our dynamic SME team to support operational analysis of metrics and reporting requirements. This role will be working across QBE’s UK SME E-Trade Property and Packaged and Motor business lines and will encompass the collation of metrics from various sources to offer a central reporting suite of data to deliver operational efficiency, ensuring maintenance with accurate reporting and further analysis for continuous improvement.  

About the role

• Support the SME and ETrade teams in achievement and delivery of business plans, against the annual schedules and team objectives
• Source and analyse business metrics for review and planning purposes. The analysis will identify themes and potential risks providing the lead reviewer with valuable insights for reporting.
• Central management of reporting, recording metrics and identifying key trends.
• Working in collaboration with necessary stakeholders (internal and external customers) for data reporting and recording MI.
• Monitor individual reviews against procedural targets with appropriate escalation of exceptions.
• Develop and maintain data procedure manuals for contingent purposes.
• Deliver all administrative support in accordance with the established processes and procedures. Provide early warning of any threats to delivery of the periodic reporting within the agreed procedural timeframes
• Through engagement with key stakeholders and the leadership team, design smarter working practices to eliminate duplication and deliver efficiencies. Create, execute, and maintain a plan that fully supports all the teams within SME and delivers “End to End” ownership of core tasks.
• Deliver Management Information (MI) and ad hoc reports across all areas of SME, utilising one data set to enable a consistent approach to reporting.
• Provide technical support and guidance to all internal SME customers.
• Establish a uniform set of reporting standards for all stakeholders across the departments.
• Manage the SME data and MI reporting site to provide one set of reports that aligns all data requirements for internal customers.
• Oversee and maintain the integrity of data outputs.
• Create and manage new reporting requirements across all SME departments.

About you

• Insurance experience within product development or systems.
• An understanding of and/or practical experience using e-trade systems, specific use of the Acturis platform would be beneficial.
• Ability to understand, capture and document business requirements in a structured and efficient manner.
• Ability to engage with business representatives of all levels.
• High level of communication skills.
• Able to challenge constructively on requirements.
• Accuracy and attention to detail.
• Strong organisational and prioritisation skills with the ability to be proactive and work on own initiative.
• Methodical and logical approach to problem solving.
• Good interpersonal and communication skills.
• Analytical insight (ability to extrapolate from limited or complex data).
• Proficient use of Excel with excellent attention to detail and ability to achieve high levels of accuracy.
• Adaptability and flexibility.
• Working collaboratively as part of a team.

Why QBE? At My Best

At QBE, we want our people to feel rewarded and inspired to perform at their best, that’s why we have created “At My Best”. It’s our connection, our way of showing we have your back. We understand that one size doesn’t fit all and that priorities can change depending on your life stage. That is why our blend of wellbeing initiatives and benefits offer flexibility to suit what matters most to you. It’s in the culture of our business, our QBE DNA, to support our people. Everything we do is underpinned by our QBE DNA - because we know it’s not just what we do that matters, it’s how we do it that makes the difference.In addition to this, we also offer flexible parental leave for both parents and have several employee network groups that support and empower our diverse workforce.

At QBE, we view our people as our most precious asset. We understand the importance of fostering a work environment that is responsive to the changing needs of today's workforce. QBE aims to build a workplace that is fair and inclusive because we want to attract and retain the best people to do the job, we have adopted flexible working across the company and welcome this conversation.

Some of the award’s QBE are proud to have won, been a finalist for, and shortlisted for include; 

Employer of the Year 2022 Winner – Insurance Insider

British Claims Awards 2022 Winner - InsurTech Award 

Insurance Times Claims Excellence Awards 2022 Winner - Claims Product Solution of the Year 

Working Families Best Practice Awards 2021 Finalist for: Best COVID-19 Response  

Insurance Post British Insurance Awards 2022 Shortlisted for: Best Customer Care, Diversity & Inclusion Initiative of the Year 2022, Specialist Insurer of the Year (for Construction), General Insurer of the Year 

We are proud to have partnerships with organisations such as Stonewall and Working Families, and our commitment to the Women in Finance Charter, the UN Women’s Empowerment Principles and Race at Work charter helps keep us accountable and transparent

Inclusion of Diversity

We are striving to create a workplace culture where all our people feel included, and we are committed to building a diverse workforce that is reflective of the communities we operate in.

We know that diversity of thought, background and experience enables better decision making, improves the quality of our delivery and helps us to meet the needs of our customers.