Business Continuity & Operational Resilience Manager

An exciting opportunity has arisen for a Business Continuity and Operational Resilience Manager to join our award winning debt charity and be responsible for leading on the design & delivery of our Business Continuity and Operational Resilience capabilities.

This role offers hybrid working with a minimum of 2 days a month in our Leeds office.

Who Are We?

At Stepchange Hundreds of thousands of people come to us for help every year. Some are at crisis point and many don't see a way out. We help them to find a way out of their debt problems.

We help people to make sense of their finances. We don't judge people, we just provide the support, guidance, flexibility and solutions that are needed to deal with debt. Whatever the situation we'll look for practical solutions that make our clients' lives better.

What Will You Be Doing?

• Leading the design and delivery of StepChange’s Operational Resilience and Business Continuity strategies and frameworks, with the purpose of anticipating, responding, and recovering from potentially disruptive events. 
• Leading StepChange’s response to Business Continuity events, including the coordination of a crisis management team., ensuring we possess the capability to respond to disruptive events and maintain service continuity.  
• Leading annual Business Continuity testing with relevant cross-functional stakeholders and SMEs.  
• Coordinate training, communication, and testing of Business Continuity plans.  
• Undertaking assessments for impact tolerance and associated scenario testing, process mapping, and vulnerabilities related to the identified critical business services. 
• Support the design and maintenance of the Business Continuity policy, driving adoption and ensuring related standards and procedures are adhered to. 
• Ensuring alignment between StepChange’s overarching Operational Resilience capabilities and Disaster Recovery Plans.  
• Act as an SME on strategic projects, analysing Business Continuity and Operational Resilience risks in relation to third party suppliers.  
• Build trusted, supportive relationships with key stakeholders at all levels, up to Senior Leadership Team / Executive level. 
• Provide 2nd line oversight of significant risk exposures and key controls. 
• Create and deliver simple and effective risk training and communications relating to Business Continuity & Operational Resilience 

What Do We Need From You?

• Advanced knowledge and practical experience of Business Continuity and Operational Resilience management
• Demonstrable experience working within a Business Continuity and Operational Resilience role.
• Communication skills both written and verbal.
• PC literacy including an understanding of the Microsoft suite.
• Working within risk and compliance in a regulated financial services organisation (desirable)
• Advanced knowledge and experience of relevant Business Continuity and Operational Resilience regulations.

• Numerate with the ability to analyse data, draw conclusions, and provide valuable insights.
• Articulate complex or technical concepts in a concise, simple, and understandable way
• Work effectively as part of a team as well as independently
• Build and maintain positive and productive relationships with colleagues at all levels across multiple functions.
• Attention to detail and high levels of accuracy and organization.
• Deal with competing demands, manage time effectively and ensure the completion of tasks within deadlines

What’s In It For You?

Stepchange values work/life balance and we are proud to support hybrid and flexible working, where possible.

We have a range of  benefits available to you including:

• 27 days annual leave (this increases by one day per year up to a maximum of 5 additional days plus bank holidays)
• The opportunity to buy and sell annual leave
• Hybrid working– with IT equipment provided when you’re working from home
• A personal career plan and ongoing training and development and support with role-related professional subscriptions and qualifications
• Travel season ticket loans
• Cycle-to-work scheme
• Group pension scheme
• Group Company Life Assurance
• Westfield Health cash plan with employee discounts in high street shops
• Vitality at Work health and wellbeing
• Employee assistance programme
• Access to financial planning and advice
• 2 days paid volunteering leave per year
• Long service awards
• Free hot drinks (tea, coffee, hot chocolate) in the office

Equality, diversity, and inclusion:

Equality, diversity, and inclusion are incredibly important to us; we have a culture of belonging. We’re always looking to increase the diversity of our workforce to ensure we can provide the best service possible for everyone. It’s not just about the professional experience you bring – we’re interested in who you are and your potential. If there’s an adjustment to our recruitment process that would help you to be your best, speak to our team and they’ll be happy to help.