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Form of workAre you ready for an exciting opportunity to lead our Operational Management team and surpass contractual expectations across various services? At PHL Group, we’re seeking a dynamic individual to drive excellence in service delivery and inspire a culture of success.
About the Role:
As the Business Delivery Manager, you’ll spearhead our Integrated Urgent Care contracts, ensuring their seamless execution and exceeding customer requirements. Your responsibilities include leading a team to achieve performance KPIs, manage stakeholder relationships and maintain operational efficiency across multiple services.
Business Delivery Manager Key Responsibilities:
Lead and oversee all contracts, ensuring compliance and delivery according to customer specifications.
Empower operational managers to efficiently oversee daily operations and meet service specifications and KPIs.
Proactively manage contracts and stakeholders across services, collaborating with senior leadership as needed.
Ensure optimal staffing levels and efficient resource allocation in alignment with service demands.
Establish a framework for teams to share best practices, innovate and support each other.
Business Delivery Manager Experience and Key Skills:
Demonstrated experience in managing business units with high turnover.
Proficiency in regulatory compliance and with focus on the finer details to understand contracts.
Ability to optimise service processes, create standard operating procedures and guidelines for service flow.
Be able to demonstrate a proven track record in project management.
Previous involvement in healthcare provision and logistical delivery of clinical workforce is highly advantageous.
This role, based at our Contact Centre in Fareham, offers the chance to make a significant impact in healthcare delivery. If you’re passionate about driving operational excellence and fostering a culture of achievement, we’d love to hear from you! Join us PHL Group and be part of a team dedicated to delivering exceptional service in healthcare. Apply now!
Benefits
- Bike2Work Scheme. With the Bike2Work scheme you can save up to 42% on bicycles and cycling equipment.
- DSE Eye Tests and Spectacles. To promote the importance of good eye health staff can claim up to £25 for an eye test and up to £50 for spectacles.
- Employee Assistance Program - 24 hour helpline. Supporting you and your family through life's ups and downs including counselling, legal information, bereavement support, medical information and CBT self-help modules.
- Employee Recognition - 'On the Spot' and 'Extra Mile' Awards. We aim to truly reward employees, so that they feel valued and motivated.
- Family Friendly Policy. A commitment to support staff with their work/personal life balance by supporting staff through all aspects of maternity, adoption, paternity and shared parental leave. Including, paid leave for staff undergoing fertility treatment.
- Long Service Award. We celebrate our staff's commitment to PHL Group and their achievements after 5 and 10 years of service.
- Menopause Support. We have signed the Menopause Workplace Pledge and will cover the cost of an annual HRT subscription for staff going through the menopause.
- NHS Discount - Blue Light Card. Staff are eligible for the Blue Light Card which offers a range of official discounts from large national retailers to local businesses in a wide range of categories including holidays, cars, days out, fashion, gifts, insurance, phones and much more!
- Paid Sick Pay. Staff are entitled to 10 days paid company sick pay, per year.
- Pension. Employees have access to the company pension scheme with The People's Pension.
- Professional Development. Investing in supporting the development of our employees is important to us. We provide a wide range of opportunities to support your development, including training courses, conferences and team building.
- Workplace Savings and Low Interest Loans. In partnership with Wessex Community Bank , we provide staff with the opportunity to build savings through payroll deductions, as well as access to low interest loans, which are paid back with payroll deductions.
PHL Group has made a commitment to improving the number of ex-military personnel that join our ranks. In 2023, we were awarded the Defence Employers Recognition Scheme Bronze Award and Veteran Aware accreditation. These prestigious accolades highlight our unwavering dedication to supporting ex-military personnel, serving reservists and their families.
