Business Development Assistant

Are you looking for an interesting role in Business Development? Maybe something a little different? Being the Business Development Assistant at the Saffron Building Society is that role. Working directly for the Retail Business Development Manager you will be supporting the drive forward for new business opportunities, forging strong relationships with Subject Matter Experts & Charities.

The day-to-day role:

• Proactively contributing to the successful delivery of the Society’s liquidity object
• Proactively building strong relationships with local businesses and community partners
• Utilising internal and external data sources to identify and self-generate leads to book appointments with RBDM.
• Effectively managing incoming telephone calls to the function
• Providing a high level of customer service and demonstrating confidence in talking to business customers about products and general enquiries across all our communication channels
• Adding value to the customer and the Society by achieving first contact resolution.
• Ensuring delivery of customer service standards and KPI’s within agreed SLA’s
• Improving the customer journey by achieving excellent, swift, efficient and error free management of customer’s transactions and administration, keeping the customer informed of any delays or issues.
• Ensuring transactions are accurate and that processes are efficient and carried out in accordance with Policy and Procedures
• Delivering and succeeding the provision of an end-to-end administration service to all customers and ensure that the Society’s interest is protected.
• Identifying and managing complaints in accordance with the Society’s Complaint Handling Policy and Procedures. Where a complaint arises, you will take ownership and management of that complaint, unless it relates to another business area or is a complaint against you personally; in which case, you will pass this on in a timely manner. Authorise redress where appropriate within own mandate as detailed in the Complaints Policy.
• Identifying any potential or actual customer vulnerability throughout interactions (directly or indirectly) with customers and applying appropriate safeguarding to avoid potential harm, in accordance with the Society’s Vulnerable Customer Policy and Procedures.

Benefits:

• Recognition Scheme
• Discounts through Saffron rewards
• Annual bonus scheme
• Physical, mental, and financial wellbeing support
• Pension, Life Assurance & Income Protection
• Holiday exchange
• Staff Mortgage Benefit
• Cycle to work scheme.