Business Intelligence Manager

Job title Business Intelligence Manager
Number of Roles to be advertised 1
Directorate/Business Unit/Team Business Intelligence and Insights Directorate (Evidence and Insights Team)
Grade SEO
Role Type: Analytical; Business Management and Improvement; Intelligence;
Salary band National: £ 39,868 to £46,000 London: £ 45,824 to £51,000
New entrants are normally expected to join on the minimum of the pay band
Responsible to Head of Evidence & Insights
Base/location YJB is National by Default. National (North East, North West, Yorkshire and the Humber, Midlands, East Midlands, East of England, London, South East, South West, Wales) YJB Roles are contractually based at the nearest MoJ Collaboration or Satellite Centre, but YJB staff work flexibly, including from their homes.
FTE/hours (Full-Time/Part-time/Flexible Working) Full-time – 37 hours
Job type (i.e., fixed term/permanent/loan/secondment) Permanent
Duration of appointment – months. (for fixed term, secondment, loan etc) N/A
Security Clearance Required Baseline (BPSS) Checks

Who are we?

The Youth Justice Board for England and Wales (YJB) is the public body which advises Ministers, including the Secretary of State for Justice on the youth justice system. Our ambition is to see a Child First youth justice system. A system which looks to children’s’ strengths and supports children to become the best version of themselves. To this effect we engage with a wide variety of organisations, partners and parties with an interest in youth justice; we share good practice, champion improvement and issue grants.

Our Vision

Working to ensure a youth justice system that sees children as children, treats them fairly and helps them to build on their strengths so they can make a constructive contribution to society. This will prevent offending and create safer communities with fewer victims.

Aims of the Youth Justice System

Prevention of offending by children and young people:

• To reduce the number of children in the youth justice system
• To reduce reoffending by children in the youth justice system
• To improve the safety and wellbeing of children in the youth justice system
• To improve outcomes of children in the youth justice system

Thinking of joining us?

Our recruitment is based on merit, we welcome applications from all who can commit to our vision and values, we offer considerable flexibility in how you work and expect commitment and flexibility in return. We continue to strive for equity, diversity and inclusion in our culture and our staff group. To this end we very much encourage applications from those people with protected characteristics. Our staff are public servants, eligible for the Civil Service pension scheme and we are accredited by the Civil Service Commission. This means applications from across Civil Service Departments, their agencies and Arms-Length Bodies are treated as internal applicants. We also welcome applications from those who do not currently work in these bodies or the public sector.

Role purpose:

You will lead on the development and implementation of the systems and processes through which the YJB draws together data, soft intelligence and research evidence. You will also provide oversight, quality assurance and continuous improvement to these systems and processes. In addition, you will ensure that there are clear communications and support to staff across the organisation. You will have overall responsibility for making sure that the key messages and insights from data, soft intelligence and research evidence are communicated in a clear and accessible way to a variety of internal and external audiences. You will develop and oversee development of products which make sure that others in the organisation are also able to access and draw on information which allows them to draw insights. In fulfilling this role you will be part of a team which makes sure that the positions, guidance, activities and outputs of the YJB and, where appropriate, the activities of the wider youth justice sector, are informed by the best available evidence, and that the YJB is able to tell a story at any given time on what is happening in the youth justice space.

Role context:

YJB is the only public body with oversight of the whole youth justice system. Research and evidence are key to our understanding of the youth justice landscape. This supports effective decision making, gives assurance to ministers that our advice has a solid evidence base and supports the achievement of our strategic objectives.

You will be a key member of the YJB Evidence and Insights Team within the Business Intelligence and Insights (BII) Directorate. The BII Directorate gathers and interprets information from a range of sources (including data, research, and soft intelligence). This information supports the YJB’s oversight of the Youth Justice System (YJS), helps us to understand how the YJS is operating and whether it is achieving its aims, and helps to identify future opportunities and challenges for children and the YJS. The Directorate leads the organisation in gathering, developing and using data and evidence well.

Key activities and relationships

You will work as a collaborative member of the Evidence and Insights team, and wider Business Intelligence and Insights Directorate, supporting colleagues and promoting a positive team culture. You will need to develop a good understanding of the YJB, together with a sound working knowledge of the sectors within which the YJB operates. You will work positively and collaboratively with colleagues in both England and YJB Cymru and will consider the impact of developments on policy, practice, and legislation specific to Wales. You will work with colleagues across the YJB to develop, implement and maintain Business Intelligence management systems and processes, and act as a translator between the technical and non-technical, in order support the delivery of the YJB strategic and business plan, and to support and develop the organisation to make effective use of intelligence and insights.

Depending on the successful candidate’s experience, there may be the opportunity for line management responsibility of the Business Intelligence Officer.

Main Responsibilities

You will:

• Lead on developing, improving and quality assuring the YJB’s systems and processes for the identification, collation, storage and management of information and evidence from across the YJB, its network and forums, and the wider youth justice sector. You will make sure that these systems and processes support others across the organisation to access these sources of intelligence and evidence, and that they meet the requirements of other teams in providing evidence-based advice, guidance and support.
• Project manage a business analyst supplier responsible for delivering new systems and processes which support the YJB’s ability to manage and make use of information.
• Horizon scan available intelligence and using the insights to inform the future direction of YJB’s strategy. You will achieve this by developing and overseeing the development of products and reports for a range of internal and external audiences, including senior audiences and Ministers. These will articulate and communicate the key messages, insights and conclusions from analysis and collation of the data, soft intelligence and research evidence in a clear, accessible way, adapting to the audience, to ensure maximum influence.
• Work with colleagues within the organisation to improve the accessibility of evidence and insights available on the resource hub (the website through which the YJB share evidence and practice guidance), to promote and share evidence outside the organisation.
• Develop and implement a detailed Business Intelligence strategy and action plan and monitor the effectiveness of BII Teams activity. You will identify opportunities for improvement and co-ordination with wider organisational Intelligence activity and provide assessment and performance reports as needed.
• Contribute to the development of better, more efficient ways of delivering Business Intelligence, including integration of digital technologies to improve capabilities and considering creative and accessible forms of dissemination.
• Lead on building networks with other organisations/departments to ensure access to intelligence and to develop effective practice.
• At all times, show support and respect for the YJBs commitment to equity, inclusivity and the diversity of the YJB and its partners.
• Handle your responsibilities in relation to health and safety and data protection.
• Work flexibly. All posts within the YJB operate flexibly to make sure the requirements of the business are met and as such you may have to undertake other duties in your role or duties in other parts of the business at your grade to meet business priorities

• Act as a positive influence for the work and culture of the YJB by encouraging positive emotions and positive social exchanges in the workplace. Set high expectations and live up to them. Make sure you deliver on the commitments you make. Value the contribution of others and nurture positive relationships as well as skills and professional development.

Essential Criteria

1.Ability:

• Be competent in MS Office suite, including advanced Excel skills.
• Be able to communicate clearly, effectively and accessibly to a range of different audiences, both in writing and verbally, including producing reports and evidence summaries.
• Be capable of working collaboratively and build effective working relationships.
• Able to show leadership and initiative to deliver quality outcomes to defined timescales
• Be comfortable working in a changing environment and open to taking on new areas of work in the wider team.
• Able to critically appraise the relevance, reliability and quality of different sources of evidence
• Able to summarise evidence from a range of sources, identify patterns, and draw evidence-based conclusions.
• Be able to manage a project from inception to delivery, including planning and monitoring delivery against objectives, and identifying and managing risks,

2.Behaviours:

• Managing a quality service (Lead behaviour)
• Seeing the Big Picture
• Communicating and Influencing
• Changing and Improving

Selection process details

This vacancy is using Civil Service Success Profiles and will assess your: Ability, Behaviours (Managing a Quality Service, Seeing the Big Picture, Communicating and Influencing, Changing and Improving) and Strengths.

The assessment process will be made up of two parts:

• An application (see below)
• Interview (see below)

Application Stage:

Please provide:

• Written examples demonstrating in no more than 250 words for each of the following essential civil service behaviours: Managing a Quality Service (Lead behaviour), Seeing the Big Picture.
• A statement (no more than 500 words) of how you meet the ‘Essential criteria: Ability’ as outlined in the job description.

Should a large number of applications be received, the initial sift may be conducted based on the lead behaviour: Managing a Quality Service.

Interview

For candidates who get to the interview stage it will be a blended interview covering, Civil Service behaviours, and strengths as described in the Success Profiles - GOV.UK (www.gov.uk) (Managing a Quality Service, Communicating and Influencing, Changing and Improving). We will also assess Strengths as described in the Success Profiles. This is a very particular style of interview please make sure you make yourself aware of these in advance. We may also ask you to elaborate further on the information in your statement.

Reserve List

Those candidates who successfully demonstrate at interview, the behaviours, strengths, and essential criteria required by YJB for the role, but who are not selected as the successful candidate, may be added to a reserve list for 12 months. Candidates on a reserve list may be contacted and offered a role which is sufficiently similar, without further need for application, within the timeframe.

Benefits of working for the Youth Justice Board

• Opportunity to work in an organisation that looks to make a positive difference to the lives of children at risk of entering and within the youth justice system
• Family friendly policies including flexible working opportunities. Many of our staff combine working from our offices in either London or Wales, or working from one of the Ministry of Justice Collaboration Centres/Satellite Offices throughout the country, with working from home; compressed hours, part-time working
• Civil Service Pension Scheme, and/or continuous service transfer of Civil Service Pension Scheme as applicable
• Annual leave of 25 days per annum plus public holidays (or for those transferring directly on a lateral move from Civil Service Departments, their Agencies, Arms-Length Bodies (ALBs) and Non-Departmental Public Bodies (NDPB) we may, subject to confirmation, match current annual leave entitlement, up to 30 days
• Special recognition bonus scheme
• Special leave for unplanned emergencies and for voluntary work
• Employee Assistance Programme offering confidential support and advice for personal and work issues and occupational health
• Health and well-being initiatives such as flu-vaccinations
• Free eye tests and eyecare vouchers for VDU workers
• Interest free season ticket loans
• Regular professional development
• Professional HR Case Management support for managers

Flexible working hours

The Youth Justice Board offers a flexible working system in many offices. Standard full time working hours are 37 hours per week. Youth Justice Board welcomes part-time, flexible and job-sharing working patterns, where they meet the demands of the role and business needs. All applications for part-time, flexible and job-sharing working patterns will be considered in accordance with the Youth Justice Board’s Flexible Working policy.

Benefits

The Youth Justice Board offers a range of benefits:

For nationally advertised campaigns, candidates will be appointed to their nearest Justice Collaboration Centre or Justice Satellite Office. This will be discussed and agreed with the successful candidate(s) on the completion of pre-employment checks.

Annual Leave

Annual leave is 25 days on appointment and will increase to 30 days after five years’ service.

There is also a scheme to allow qualifying staff to buy or sell up to three days leave each year. Additional paid time off for public holidays and 1 privilege day. Leave for part-time and job share posts will be calculated on a pro-rata basis.

Pension

The Civil Service offers a choice of pension schemes, giving you the flexibility to choose the pension that suits you best.

Training

The Youth Justice Board is committed to staff development and offers an extensive range of training and development opportunities.