Business Partner- Counter Fraud, Compliance And Debt Liaison Lead

The Department for Work and Pensions is one of the biggest government departments delivering vital services to some of the most vulnerable people in society. As part of the UK’s biggest public service department, we make sure that millions of people receive their State Pension and working age, disability and ill health benefits each year.

You’ll be part of the Targeted Case Review (TCR) project, within the Universal Credit (UC) Programme and part of the Change and Resilience Group portfolio.

Change and Resilience Group (CRG) lead on the Department’s portfolio of change programmes and projects. These programmes are involved in delivering the design and implementation of Universal Credit, alongside the transformation of our services, internally and externally, including focus on reducing fraud and error in our systems and modernising our services for all claimants. The unifying characteristic across the portfolio is that every change directly affects the lives of nearly every citizen in Great Britain.

Targeted Case Review project is delivering Universal Credit Claim Review (UCR); a new function developed to significantly reduce the stock of fraud and error within Universal Credit, addressing incorrectness and ensuring claimants are paid what they are entitled to.

This is a dynamic, fast-paced environment, working at the heart of Government on a project that aims to transform the welfare system and save taxpayers money and requires the ability to work under pressure and with agility to fast-paced change.

Key Duties

• Leading a team of Fraud Subject Matter Experts who will be working with agents to advise on suitability of claims for referral to our Counter Fraud, Compliance and Debt (CFCD) teams for their specialist intervention to prevent and detect fraud and error in the welfare system.

• Working alongside Counter Fraud and Compliance (CFC) mentors to build the capability across UCR teams. Driving forward improvements and the team’s ability to identify fraudulent behaviour suitable for escalation in line with the Fraud Strategy.

• Building and maintaining strong effective working relationships with internal and external stakeholders.

• Identifying risks and inconsistencies in the cases accepted by CFC and understanding how these impact the UCR process and its ability to correct Universal Credit claims.

• Establishing future ways of working to optimise the flow of suitable referrals for specialist investigations.