AddressInternational SOS is the world’s leading medical and security services company with over 12,000 employees working in 1,000 locations in 90 countries. Established 35 years ago, we have become the market leader in global telehealth services and digital health solutions for an extensive client base of Fortune 500 companies, NGO’s and governments around the world.
About the role
Join TRICARE as a Business Process Analyst and play a pivotal role within the Business Process Management Function. As a key member of our team, you will be at the forefront of enhancing operational efficiency, reducing costs, and improving overall performance. Collaborate with cross-functional teams, analyze data, and provide innovative solutions to streamline workflows and achieve organizational goals. Take the lead, working closely with a designated Project Manager and Process Owner, to implement process changes and enhancements within TRICARE.
Key responsibilities
Process Analysis
- Conduct in-depth analysis of existing Business Processes, identifying inefficiencies and areas for improvement.
- Work closely with stakeholders to understand business objectives and requirements.
Data Gathering and Documentation
- Collect and analyze relevant data to understand the current state of Business Processes.
- Document and maintain existing processes, workflows, and associated data points.
Process Mapping
- Develop detailed process maps and flowcharts to illustrate current and future state processes.
- Clearly communicate process changes and improvements to stakeholders.
Identify Opportunities for Improvement
- Prioritize opportunities for process improvements based on data analysis and stakeholder input.
- Collaborate with cross-functional teams to design and implement optimized processes.
Performance Metrics
- Define key performance indicators (KPIs) to measure the effectiveness of Business Processes.
- Monitor and report on the performance of implemented process improvements.
Technology Integration
- Evaluate existing and potential technology solutions to support and enhance Business Processes.
- Collaborate with IT teams to implement technology solutions aligning with process improvements.
Change Management
- Complete change impact assessments and ensure successful adoption of new processes.
- Lead process improvement initiatives and projects from a process SME perspective.
- Develop and implement change management strategies for a smooth transition.
Continuous Improvement
- Proactively seek opportunities for ongoing process improvement.
- Stay informed about industry best practices and emerging trends in Business Process management.
About you
Required Skills and Knowledge
- Proven experience in Business Process analysis and improvement.
- Proficiency in process mapping, ideally BPMN 2.0, and analysis tools.
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal skills.
- Ability to work collaboratively across teams/functions.
- Familiarity with project management principles.
Required Work Experience
- Proven experience in Business Process analysis and improvement.
- Proficiency in BPMN 2.0.
- Proficiency in Microsoft Office applications, specifically Visio, MS Word, and MS Excel.
- Proficiency in SAP Signavio or other Process Repository Tools.
Required Qualifications
- Lean Six Sigma qualifications desired.
Required Languages
- English language required.
Travel / Rotation Requirements
- Up to 10% - This position may require travel to other TOP regions to support workshops (for process discovery and improvement).
At International SOS, we offer a great working environment, thanks to our commitment to flexible working, diversity, and development. We encourage every person to be their personal best by creating an environment of inclusion, equality and support.
International SOS has been recognised as a Top Employer in the UK by the Top Employer’s Institute (TEI) for 2021.
