Business Services Administrator - Powercare

76372

This Business Services Administrator will report to Business Support & Scheduling Manager and will work within Network Operations based in our Childerditch, Essex. You will be permanent employee in our Powercare team.

You will attract a salary of 27, 552 and a bonus of 1-3%.

This role offers hybrid working after training is completed and autonamy established. 3 days in the office, 2 days remote.

Close Date: 16th January 2024.

All applications will be reviewed after the close date.

We also provide the following additional benefits

• Annual Leave
• Personal Pension Plan - Personal contribution rates of 4% or 5% (UK Power Networks will make a corresponding contribution of 8% or 10%)
• Tenancy Loan Deposit scheme
• Tax efficient benefits: cycle to work scheme
• Season ticket loan
• Occupational Health support
• Switched On - scheme providing discount on hundreds of retailers products.
• Supplier discounts, such as O2, EE, Vauxhall cars etc.
• Discounted access to sports and social clubs
• Employee Assistance Programme.

UK Power Networks

UK Power Networks is the country's biggest electricity distributor, making sure the lights stay on for more than eight million homes and businesses across London, the South East and the East of England.

UK Power Networks continues to be listed in the Sunday Times' Top 25 Best Big Companies to Work For, as well as the Inclusive Top 50 UK Employers, and made industry history by becoming first company to win Utility of the Year two years running (2015 and 2016, also 2012). We are accredited in the Investors in People Platinum and Nation Equality Standard.

We invest more than 600 million in its electricity networks every year, offers extra help to vulnerable customers of need, and is undertaking trials to ensure that electricity networks support the transition to a low carbon future. It also moves cables and connects new electricity supplies.

Job role

As the Business Services Administrator you will ensure the safe and effective running of all direct and contractor field resources for a range of work types including Small Service Connections and Fault activity, thereby ensuring full utilisation of the resources. It will be necessary to update all scheduling tools and other in-house IT systems.

A large part of the role includes working with Operational teams to ensure that delivery target are meet achieving great Customer satisfaction for Network Operations EPN , South East & London Regions.

UK Power Networks have 90 offices across the three electricity distribution networks in London, the East of England and the South East. We also build, operate and maintain private electricity networks for external clients such as BAA and London Underground. We manage the network and maintain assets handling voltages from LV through 11kV and up to 132kV

Knowledge, skills, qualifications & experience required:

• Previous experience within a customer service environment
• Good telephone skills
• Good level PC literacy, and use a variety of systems with fast and accurate keyboard skills
• Team working - The drive and ability to work co-operatively with others to achieve shared goals and increase the contribution of all members of the team
• Flexible attitude to work and working hours
• Work with other staff and other teams within UK Power Networks and external partners
• Experience within a similar role would be advantageous

Please Note: Internal candidates are eligible to apply for internal positions once they have successfully completed any contractual probationary period.

Health & Safety Responsibilities

Managers and supervisors carry both legal and company responsibilities for ensuring the health and safety of their employees, those under their control and those who might be affected by the work undertaken, i.e. public, visitors and employees of other organisations. This includes briefing individuals working for them and ensuring there is the necessary understanding, competence and application of requirements to work safely and without harming the environment.

Employees will ensure they fully understand the health and safety risks involved in their work activities and their responsibility to apply the controls needed to manage those risks to acceptable levels. Similarly where work activities can have an adverse impact upon the environment, and particularly where there are legal requirements, employees will understand those impacts and the controls they must ensure are applied.

Employees need to be aware that for some craft and operational roles that work at height, or use fall arrest devices, there is an upper weight limit of 116Kg due to maximum safe working load of the safety equipment that is used.

If in doubt ask!

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.