Business Support Administrator / Receptionist

Business Support Administrator / Receptionist (Fife Core Service)
This post is based at LinkLiving’s Kirkcaldy office.
Hours of Work: 24 per week (Monday, Thursday and Friday 8.15am to 4.45pm, plus you will be flexible to provide cover for colleagues annual leave, sickness and training)
Are you passionate about helping people to live a better life? Do you want to work for a charity where your health and wellbeing matter just as much as the people you support? Do you want to be part of a trauma-informed team where you will be supported to develop creative and flexible ways of working?
At LinkLiving, our values and people are at the heart of everything we do including how we recruit our staff. It is important for us to find people who share our values, which are:
Empathy (listen to and understand an individual’s needs and circumstances)Respect (treat others the way they wish to be treated)Integrity (be honest and have strong moral principles)Caring (show kindness and concern for others)LinkLiving is a Scottish health and wellbeing charity that supports people to manage or overcome the effects of negative life experiences (including trauma, mental health challenges, poverty and inequality) so that they can build on their strengths and aspirations in order to live their best possible lives. We support people through a range of models including:
Personal development and employability programmesSelf-help coaching Supported accommodationCare at home Housing support Befriending Social cafesThe Service
Fife Core Service provides front of house / reception duties to all building users. The team also provide Business Support services to a range of Fife Support Services.
West Bridge Mill is a multifunctional base which offers temporary supported accommodation, offices, a training space and provides services to the local community. The building accommodates many commercial customers and also houses the 6 LinkLiving Fife Services.
The successful candidate will work as part of the West Bridge Mill core team and liaise closely with the Building Manager to manage the day-to-day running of the building.
The Job
The post holder will provide a customer-focused and comprehensive administrative, support and reception service to the building, Management Team, various Fife LinkLiving Services, residents, commercial tenants and member of the public.
Responsible for overseeing the co-ordination and delivery of repairs throughout the large building, liaising with colleagues throughout the Link Group, internal and external contractors.
The post will include provision of confidential administrative support to all services located in West Bridge Mill, including Residential Accommodation, Better than Well, Older Person Services, Tenancy Support and Employability.
The post holder will work within the reception area of West Bridge Mill, Kirkcaldy and will need to be flexible to cover annual leave and sickness and be able to work without supervision.
About You
You should possess the ability to effectively manage your own workload, even when faced with conflicting deadlines. Given your role as the primary point of contact, exceptional verbal and written communication skills are indispensable. Proficiency in telephone etiquette is also vital.
A strong command of computer skills is essential, as the position of Business Support Administrator / Receptionist is required to make regular database and spreadsheet updates.
Furthermore, your capacity to work autonomously, demonstrating initiative in task completion, as well as your aptitude for collaborative teamwork, are essential for success in this role.
For a comprehensive list of the essential and desirable criteria required for this post, please refer to the Job Specification in the Job information Pack above.
What’s in it for you?
The benefits of being a LinkLiving employee (subject to the policies and benefit terms and conditions) include:
Competitive salary, reviewed annually, and opportunity for annual performance related salary increases and discretionary non-consolidated pay awards, subject to terms of the scheme35 days’ holiday per year (inclusive of public holidays) pro rata plus additional 3 days pro rata after 3 years’ service, with an opportunity to buy and sell holidaytemporary enhanced business travel mileage allowance to support employees with increased fuel costs access to paid SVQ qualifications and a wide range of learning and development opportunities and funded Disclosure Scotland and Scottish Social Services Council membershipsdefined contribution pension scheme with generous employer contributions plus salary exchange and additional voluntary contribution optionslife assurance scheme providing death in service benefits to named beneficiaries healthcare cash plan for employees (and dependents) to support health and wellbeing plus discounts on shopping, restaurants, and other servicesemployee assistance programme for employees and their immediate household dependants to support health, mental and financial well-beingdiscounted travel schemes including cycle to work scheme, monthly bus pass scheme and travel ticket loan and much more!This post is subject to a Basic Disclosure check.
Further Information
Interested? If you have any questions about the role, please email and we can arrange for someone from the service to call you for an informal chat.
To find out more about what LinkLiving do and to view the generous pay and benefits package, please visit our website
If you’re thinking about working in adult social care, download the Guide to adult social care jobs in Scotland for in-depth information on everything you need to know to get started. In addition, you can enrol on a free, online 6 week part-time tutor-supported ‘Introduction to a Career in Social Care’ course. The course introduces the area of social care and can be a stepping-stone to employment or further training.
Closing Date: midnight on Wednesday 31 January 2024
Interview Date: Interviews are being held on Thursday 08 February 2024 at our office in Kirkcaldy
How to Apply
To complete an application form, please click on the “Apply online” button below. Instructions on how to complete the form are at the top of the page.
We can offer suitable alternative methods to apply if requested including although not exclusively; hard copy, Braille and audio. You can request these by emailing our Resourcing Team and detailing which format you would require.
Please note should an internal applicant be successful in applying for this position on either a seconded or permanent basis, they will move to the terms and conditions associated with the role for the duration of the time they are in post. The terms and conditions are outlined in the job information pack.
We aim at all times to recruit the person who is most suited to the job and welcome applications from people of all backgrounds and from anyone who shares our commitment to inclusion. Our offices are fully accessible to wheelchair users and, as a Disability Confident Leader, we will interview all disabled candidates who meet the essential criteria.