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SalaryCorporate Services
Business Support Administrator
The Access Place
Salary: £24,064 - £26,468
Hours: 36 per week
We currently have a Permanent Position for a Business Support Administrator. The successful candidate will primarily be based at The Access Place, 6 South Grays Close, Edinburgh, EH1 1TQ however may also be required to work from other offices such as the South East or South West Local Offices. Hybrid working may also be considered.
The role includes providing administrative assistance to various Edinburgh Health & Social Care Partnership teams and customer service both face to face and over the telephone to those who may suffer from mental health and/or substance misuse problems. It is essential the successful candidate is confident to, with management support, deal with situations where people may be unhappy, aggravated or under the influence of drugs and/or alcohol.
The post will require knowledge and skills in a range of Business Support tasks at SVQ2 (or equivalent). A detailed knowledge of relevant computer systems and an understanding of Business Support. The post should be able to demonstrate analytical, problem-solving skills and the ability to assimilate and effectively communicate information. The successful candidate will help the team to:
• Provide reliable Business Support service through a variety of formats including; telephone, face to face, email, and online.
• Work proactively to facilitate Business Support to the full range of services and activities.
• Handle sensitive and personal information in line with appropriate policies and confidentiality guidelines.
• Work within a team of Business Support staff dealing with customer’s issues and service requests through provision of information, guidance, or progressing requests to wider council services.
• Work within agreed timescales to meet legal and statutory obligations.
• Deliver Business Support to customers and service users within the operating principles of Business Support.
• Use appropriate systems to process service requests or updates for wider council services.
• Work with all Business Support staff to support new initiatives and the strategic direction of the Council and ensuring that that all customer contact services are planned in a consistent manner in accordance with the Council’s strategic objectives.
The Business Support Administrator will be expected to liaise regularly and have ongoing contact with members of the public dealing with their various enquiries about Council services. The post will be required to develop an understanding of the services being delivered. The post will have a range of contacts, both internal and external, reflecting the varied nature and diversity of Council services and will resolve a range of issues.
This post is subject to a basic disclosure check.
We're committed to creating a workplace culture where all our people feel valued, included and able to be their best at work, and we recognise the benefits that a diverse workforce with different values, beliefs, experience, and backgrounds brings to us as an organisation.
Our salary range typically reflects the initial starting salary and annually increases until it reaches the top of the range.
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