Business Support Officer

Job Title: Business Support Officer - credit control
Location: Hybrid/Hatfield
Starting Salary: £29,269 with the opportunity to progress to £32,076 pa
Hours: 37 hours per week
Contract: Permanent
Diversity: We are an inclusive employer and value a diverse workforce
Job Duties:
This is an exciting opportunity to join Hertfordshire Music Service working as part of a great team who provide musical opportunities for all of Hertfordshire’s children and young people, regardless of background or circumstances, to have the opportunity to discover or develop their unique musical voice and express themselves through the language of music.
The HMS ‘Musical Voices’ vision for 2020-30 aims to ensure all young people in Hertfordshire can discover their own unique musical voice as well as HMS becoming a fully inclusive music service.
This role will manage a debt recovery team who, as part of the Operations team, work closely and collaboratively together to support the continued delivery of high-quality musical provision to achieve the aims of the ‘Musical Voices’ vision.
The post holder will manage a team responsible for recovering outstanding debt owed by customers for instrumental and voice lessons.
The postholder will be responsible for running and analysing reports to enable the prioritisation and monitoring of work for their team.
Managing staff within the debt recovery team including day to day supervision, work prioritisation, training, recruitment, performance reviews, objective setting and 1:1’s.
Responding to more challenging and complex customer queries and complaints.
Providing reporting information and preparing and analysing data to support with the team’s debt recovery tasks.
Although prior experience of debt recovery is desirable the essential requirement is for the candidate to have a proven record of strong team management, organisational and communication skills as described below:
Excellent team management and interpersonal skills
Excellent organisational skills with the ability to work accurately, independently and diligently
Excellent verbal and written communication skills with the ability to adapt communication styles to manage challenging and sensitive situations
Excellent numeracy skills with the ability to collate and analyse data
MS Office software, in particular Excel.
You will be providing operational support such that children and young people across Hertfordshire can develop their musical voice. You will be working with a very friendly team who provide support to each other with a ‘can do’ attitude where your day will be varied, full and rewarding.
Closing date: Sunday 25th February 2024
Interview: week commencing 4th March 2024
For an informal discussion please contact: Linda Small linda.small@hertfordshire.gov.uk
Additional Information
Benefits of working for us:
• Flexible Working Arrangements (depending on the role)
• Excellent Career Development
• Salary Exchange for Additional Benefits
• Excellent Pension Scheme with Employer Contributions
• Shopping Discounts
• Support Groups & Wellbeing Schemes
Disability Confident: We are proud to be a Disability Confident employer and guarantee an interview to anyone disclosing a disability whose application meets the minimum criteria for the post.
English Fluency: The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential for the post (for those whose language is a signed language the provision of a sign language interpreter who speaks English to the necessary standard of fluency will be required). Further information about the legal requirement can be found here.
CS Roles Only: We expect all Children Services employees to fulfil Hertfordshire's Professional Promise for how children, young people & young adults with special educational needs and / or disabilities and their families should be treated. It is our agreement to place families and children at the centre of what we do, and helps parents and carers to understand and be able to hold us to account for how we provide our services. For further information please visit: ‘Professional Promise’
How to Apply
As part of the application, you will be required to upload your most recent CV ensuring gaps in employment have been addressed and asked to answer the 4 key questions which are located at the end of the advert and a template can be found in the 'Available Documents'.
1. .What challenges have you come across when managing a team? Please describe some examples of how you overcame them
2.Please describe how you have worked in a systematic way, efficiently prioritising and organising workload for yourself and your team members to enable effective monitoring
3. What experience do you have in responding to both challenging and sensitive customer queries and complaints? Please give an example of each.
4.Please provided an example of and describe the experience you have in creating data reports, including analysing and presenting the data.
If you do not provide answers to the questions and upload to your application, your application will be rejected.

Proud member of the Disability Confident employer scheme