AddressHours: 37 per week
Contract Type: Fixed Term Contract until 29/10/2024
Service Area: Parking Services
Department: Place Management
Are you looking for an exciting opportunity to showcase and develop your customer service and administration skills. We are looking for a Business Support Officer to work in our busy Parking Services team to cover a secondment of up to 12 months or post holder return, supporting the administration of Penalty Charge Notices, Parking Permits and Blue Badge applications.
Parking Services is an area of expertise that aims to ensure the delivery of a high quality and effective service, with a commitment to change and improvement driven by the councils ambitious Transport and Environmental policies and aims.
For example, we are one of only 12 councils in the country currently due to introduce new Moving Traffic restrictions to help make roads safer, reduce congestion and improve air quality.
We will empower and support you through our comprehensive induction and training programme to develop your parking knowledge and other essential skills, such as; customer service and communication, the assessment of case work, decision making and the ability to problem solve and multi task.
You will be part of a supportive and multi skilled team providing you with the opportunity to work alongside colleagues as well as being able to work independently.
This is an important role within the team, so you will need to show us that you have the necessary skills, attitude and confidence outlined in the job description to help bring greater resilience to Parking Services and contribute to our performance.
We offer a wide range of benefits, to ensure that you are paid fairly for your work, have the flexibility to enjoy a great work/life balance and have the support that you need. These include:
- A competitive salary package
- A range of flexible working and hybrid working options, including flexi time, four regional offices and home working dependent on service requirements
- A generous holiday allowance and special leave provisions, up to 30 days holiday a year plus Bank Holidays
- The Local Government Pension Scheme
- A comprehensive Employee Assistance Programme – whatever life throws at you; we are committed to supporting you and your well being at work and home
- Professional and personal development including in-house training and accredited qualifications
Your main place of work will be the award-winning, modern Civic Centre in Keynsham, halfway between Bath and Bristol, easily accessible via car or public transport, with a train station 5 minutes’ walk away.
Why B&NES Council?
We offer a wide range of benefits, to ensure that you are paid fairly for your work, have the flexibility to enjoy a great work/life balance, and have the support you need. These include:
- A competitive salary package
- A range of flexible working and hybrid working options, including flexi-time, four regional offices and home-working, dependent on service requirements
- A generous holiday allowance and special leave provisions
- The Local Government Pension Scheme
- A comprehensive Employee Assistance Programme – whatever life throws at you; we are committed to supporting you and your well-being at work and home
- Professional and personal development including in-house training and accredited qualifications including Aspiring Manager and Leadership Development
- Discount scheme including the VECTIS card that offers numerous local discounts including cycle to work and free entry to numerous local attractions with B&NES
Interested to find out more?
If you are interested in this post and require more details after reading the job description or just to chat through the role and what’s involved, please contact Deborah Veale (Business Support Team Leader) on 01225 477133 or deborah_veale@bathnes.gov.uk
To apply
Please use the online application facility.
For further information on applying please see “Application Form Help” page on the Jobs website.
Bath & North East Somerset Council has one overriding purpose – to improve people’s lives. We have four core values which shape every aspect of our working life and how we look to the future. These values are to be Bold, Empowered, Supportive and Transparent.
Please explain in your application how you could incorporate these values into the role you are applying for.
We are unable to sponsor candidates for this role under the Home Office Tier 2 points-based system (skilled worker route), therefore you must be able to obtain and provide your own right to work in the UK’. Please refer to the Home Office Right to Work Checklist which provides details of which documents are acceptable. Should you be shortlisted you will be asked to bring your right to work documents with you to your interview so they can be copied and verified at that stage.
As an equal opportunities employer, Bath & North East Somerset Council is committed to the equal treatment of all current and prospective employees and is opposed to discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender reassignment, or marriage and civil partnership.
We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join us.
Interview Date: 21/3/24
The Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable groups and expects all employees and volunteers to share this commitment. As part of this commitment anyone working in a post with children or vulnerable groups will be expected to undertake an Enhanced DBS check with/without barred list checks.
As this post involves working within one of these groups, we will require a Disclosure & Barring Service check and/or subscription to the DBS online service. The suitability of all prospective employees or volunteers will be assessed during the recruitment process in line with this commitment.
This is a Public Services Network (PSN) role and requires all successful applicants to undergo a Basic Disclosure check and a 3 year’s verification of employment history. Please note that any start date will be dependent on the receipt of a satisfactory Disclosure and verification of employment history.
Please note the Council operates a policy of prior consideration for roles for any individual on the Council’s at-risk register. This means should a redeployee express an interest in this role, providing they meet the essential criteria for the role, they will be interviewed before any shortlisting or interviewing of external candidates.
