Business Support Officer - Reach Out Domestic Violence

Business Support Officer - Reach Out Domestic Violence - Full Office Based - Ilford

• £14.84 PAYE per hour
• Minute taking required
• Working with sensitive information
• Social Care
• Thursdays will be 12-8pm
• Monday, Tuesday, Wednesday & Friday will be 9am-5pm
• Office based within Ilford

The candidate would be required to take minutes at meetings and hearings, typing documents, collating files, updating interval databases and answering queries. The candidate would be liaising with social care teams, outside agencies and families to arrange meetings and update information.

The ideal candidate would have good communication skills and have a good attention to detail. Previous experience within a social care setting would be desirable.

• To provide a high quality administrative support service to the Directors, Heads of Service, Principal Officers and other administration functions as required on transactions tasks.
• Dealing with a high volume of tasks, the post holder will respond flexibly, positively and successfully to the ever changing pressures which arise in their service area.
• The post holder may have areas of individual responsibility which will be identified and determined by their line manager.

Operating within agreed processes and standards, the post holder will use their initiative when carrying out tasks, to resolve problems and queries based on experience and judgement. They will receive clear guidance but will perform with minimal day to day supervision

• To attend and participate positively in team and other meetings as required with a view to promoting the development of an integrated response to client's needs, concentrating on the delivery of an efficient and effective service.
• To provide cover for the work of other team members in their absence as required.
• To participate positively in the Performance Management and Personal Development scheme.
• To participate fully in the council's employee communication system.
• To be smart and presentable at all times in compliance with the current dress code.
• To maintain at all times a courteous, helpful and polite response to members of the public, Council Members, outside agencies and staff from other sections of the Council.

To undertake any other duties appropriate to this area of work and consistent with the level of the post as may be required from time to time.

• To be responsible for managing and maintaining of calendars, arranging appointments, meetings and ensuring officers have the correct information and papers for meetings.
• To ensure that confidentiality is maintained at all times, particularly when dealing with issues involving restricted access to information and/or service users. To ensure that appropriate discretion is exercised when dealing with sensitive (including politically sensitive) information and enquires, including media enquiries, member enquiries and from other organisations.
• To support the administration of FOI's/ SAR's/ complaints / Members Enquires / MP Enquires ensuring they are passed to the appropriate person.
• To maintain records using databases and spreadsheet applications.
• To follow established ordering procedures to ensure adequate resources are available to meet work requirements.
• To maintain financial, and/or stock records, and review data to contribute to resource planning.
• Responsible for the administration of financial activities including payments, orders or monitoring.
• Maintenance of websites (intranet and internet) where required to ensure information is up to date.
• To ensure a range of activities and schedules are delivered according to agreed deadlines and standards.
• .To assist in the preparation of management information reports.
• To undertake routine administrative tasks as required e.g. filing, photocopying, shredding, dealing with post.
• To assist in the organisation of internal and external events e.g. meetings, seminars, conferences. To include selecting and booking suitable venues and arranging catering.
• Undertake the full range of minute-taking duties as required.
• To produce correspondence as required.

If you are able to commit to full office based within Ilford and can work with sensitive information/ case work with minute taking please apply now!

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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