Business Systems Support And Trainer

About Barnet Council
Barnet is a borough with much to be proud of. Excellent schools, vibrant town centres, vast green spaces and diverse communities all help make it a great place to live and work. As a council we want to build on these strengths as we move into the future. We are growing and developing as an organisation to meet the challenges facing our borough and we are committed to working with partner organisations and residents to make Barnet even better. As an organisation, our staff are committed to Our Values: Learning to Improve, Caring, Inclusive, Collaborative – which drive everything we do.
About Adults Directorate
In Adult Social Care we are committed to the work we do and the difference we make to residents of Barnet every single day, month and year. We encourage staff to be empowered in making changes and initiate actions that improve our services. Ultimately, we should all be happy for our friends and family to receive the services we deliver and commission, and so that is where our focus always lies.
Adults Social Care & Health comprises of people with a range of professional specialisms and expertise, including social workers; occupational therapists; contract brokers; staff delivering statutory services; financial and performance analysts.
We value the skills that new staff can offer, to make a real difference to people who use our services and their carers. Irrespective of whether the role is frontline or back office, you would be joining a group of people focused on providing excellent services for the local community.
About the role
An exciting opportunity to join our Business Systems Team, working to support staff across the Adults and Health directorate with their use of the Mosaic social care case management system. We’re a small team that works closely together to ensure that our Mosaic system continues to meet the needs of those using it and that it is updated to reflect changing legislation and practice.
The post holder will be responsible for managing queries and requests for support from Mosaic system users. Working closely with colleagues, you would ensure that requests are appropriately logged and responded to, passing more complex issues onto our business analysts or software supplier to resolve. This work will be wide ranging and could include setting up accounts for new members of staff, investigating a problem, helping correct information and providing guidance on processes.
The post holder will also be responsible for delivering training to Mosaic system users. We provide an introductory session to all staff before they start using Mosaic, run specialist sessions showing how to record different types of work, train and demonstrate new processes and provide refresher sessions. Training is currently provided both in person at our Colindale offices and online using Microsoft Teams; they could be with groups or 1:1 to address particular user issues.
About you
This role requires experience of providing system Support and maintaining IT systems; prior knowledge/experience using the Mosaic or Framework-I social care database is desirable. You should also have experience of providing training to individuals and groups of staff, ideally within an IT context. You will be a proactive, confident team player with excellent communication and strong IT skills. You will have excellent interpersonal skills, be able to work well under pressure, be able to prioritise and manage your own workload.
What we offer
31 days annual leave, plus public and bank holidays
Vivup employee benefit scheme
Access to the Local Government Pension Scheme, which provides a valuable guaranteed income in your retirement together with security for your dependents.
Work-life balance options may include hybrid working, flexitime, job share, home working, part-time
A vast range of lifestyle discounts from major retailers, supermarkets, energy suppliers and more
Broad range of payroll benefits including cycle to work, eye care vouchers, travel and gym membership
Excellent training and development opportunities
Employee well-being training programs including confidential employee assistance
Interviews w/b 4th March
How to apply
Read the job description and person specification before clicking ‘Apply’ to commence the online application form. If you would like any further information about the role before applying, please contact Systems Training & Support Lead – ebere.ugoji@barnet.gov.uk
Barnet Council is committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults and expects all staff and volunteers to share this commitment. Barnet operates stringent safer recruitment procedures.
To deliver Barnet Council’s commitment to equality of opportunity in the provision of services, all staff are expected to promote equality in the workplace and in the services the Council delivers. As such we value diversity and welcome applications from all backgrounds including from the LGBT+ community, genders, ages, disabilities, faiths/beliefs and candidates from Black, Asian, and ethnic minority backgrounds. For further information, please read our equality statement.
Barnet Council embraces all forms of flexible working (including part-time, compressed hours, and remote working) and is committed to offering employees a healthy work-life balance. Candidates are encouraged to talk about relevant requirements and preferences at interview. We can’t promise to give you exactly what you want, but we do promise not to judge you for asking.
Barnet Council is a Disability Confident Committed Employer. We welcome and encourage job applications of all abilities. If you require any reasonable adjustments in the application or interview, please contact the lead contact on this advert. We will make reasonable adjustments to make sure our disabled applicants and those with health conditions are supported throughout our recruitment process. We support the access to work scheme, further details are available at www.gov.uk/access-to-work/apply
All posts with the council are subject to a probationary period of six months, during which time you will be required to demonstrate to the council satisfaction your suitability for the position in which you will be employed.
Due to the high number of applications that are received for some posts we may close vacancies before the stated closing date if sufficient number of applications are received. Therefore, please apply as soon as possible.
Please ensure you regularly check the email account (including JUNK MAIL folders) that you use to submit your application, as any further communication regarding your application will be sent electronically. Should you not hear from us within four working weeks of the closing date for this post, then regretfully in this instance, you have not been shortlisted.