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SalaryAre you someone who can start a conversation in an empty room? One of those people who always manages to get things done, no matter how much there is to do? If the answer is yes and yes, there’s a place in our Customer Service team for you.
It’s not about what you know. It’s who you are. As a Call Centre Advisor you’ll be doing one of the most important jobs in our business looking after our customers. Which means building relationships, getting to know what they do, how they do it, and most importantly, how we can help them do it better.
In the role you will be working in one of our customers centre, where your key responsibilities will include:
- Triage incoming enquires and ensure the customers enquiry is managed appropriately
- Manage customer orders and queries in accordance with Sunbelt Rentals company procedures and processes and to the customers SLAs.
- Maintain accurate and detailed records of customer interactions, transactions, and feedback.
- Deliver accurate and timely hire contact administration throughout the entire hire process according to agreed SLAs.
- Identify and resolve customer problems by investigating issues, developing solutions, and ensuring resolution or escalating as per the company’s escalation procedure.
- Collaborate with and build strong relationships with all key stakeholders across the business, maintaining strong communication channels.
- Gather and analyse customer feedback to identify areas for improvement.
- Contribute to the development of customer service policies and procedure.
- Ensure all reporting / administration required is accurate and on-time
What can we offer you in return? You’ll be joining a highly successful FTSE100 company, the UK’s largest equipment rental provider. We provide an Industry leading flexible rewards package including generous holiday allowance (with the opportunity to buy and sell annual leave), life assurance, retail discount scheme, employee recognition awards and a great Company pension scheme.
