Call Centre - Call Handlers

• Job Title:Home Claims Triage Handler - Call Handler first point of contact
• Pay Rate:£13.14 per hour
• Duration:Initially 3 Months with the possibility of being extended
• Working Pattern/Hours: Centre opening hours: Mon - Friday 8am-8pm & Saturday Sunday 8am-6pm
  rotational shift patterns issued.
  Shift pattern will include 1 full weekend shift every 7 weeks (8am-6pm - with shorter shifts and rest days in week before/after), 10 x late shifts (12-8pm) over a 14 week period, 10 x 8am-4pm shifts over a 7 week period. Other shifts would be 9am to 5pm.
• Location:Perth
• Start Date:22/04/2024

Do you have excellent customer service? Do you have strong communication skills? Are you you passionate in helping others? We want to hear from you!

Adecco is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive

Day to Day

• These roles are similar to a switchboard - you will be responsible for directing inbound calls to the correct area of the business - enhancing the customers experience and saving valuable customers from a long or unnecessary wait, improving customer satisfaction
• A busy Call Centre which will see approximately 100. 2 minute calls coming through each day. You must be enthusiastic and ready to speak on the telephone for the majority of your shift!

What we'd like from you

• Recent customer service experience, transferable skills or examples of your customer service skill set
• Excellent communication skills in both written and spoken English language
• IT and computer usage confidence
• Empathetic & Understanding nature to enhance the customers satisfaction

If you feel these positions would be of interest, please APPLY NOW using your most up to date CV.
If you do not hear back within 5 working days, please assume that unfortunately on this occasion your application has been unsuccessful.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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