Address
Form of work
Who we are?
The Scotsman Group is Scotland’s largest and most diverse hospitality group, with a collection of over 40 venues across Scotland including bars, restaurants, hotels and more.
We are looking for an experienced and talented Call Centre Handlerto join our Sales Hub at Head Office.
What is in it for you?
As part of Scotsman Hospitality, you will have access to the following benefits that include:
- Holiday Purchase Scheme.
- Wagestream – Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing.
- 30% off of food and cinema tickets in all of our venues across Scotland.
- Hotel and Apartment discounts.
- Access to Scotsman Perks Benefits Portal.
- Staff meals on duty.
- Flexible working opportunities.
- Cycle to Work Scheme
- Career development through our Scotsman Steps training programme.
As Call Centre Handler, your role will include:
- Co-ordinate and execute show rounds
- Creation and delivery of proposals for client within budget and in accordance with time frame
- Administration of function agreement and deposit contract
- To be available as the client’s first point of contact throughout the enquiry, conversion and run up to the event/occasion
- Co-ordination with the wider sales team to deliver exceptional customer service and a smooth customer journey
- Sharing all reservation information with the team prior to service
- Achieving all pre booked sales targets while delivering a first-class service
- Working closely with the Area Sales Coordinator to coordinate ways of working sales activity.
The Person:
The ideal candidate will have:
- Numerical and analytical skills
- Influencing skills
- Excellent communication and negotiation skills
- Word/Excel and Microsoft competent
- Internet and Web confident
The Process:
If you think this is the role for you then apply now and a member of team will be in touch.
Scotsman Hospitality is a privately owned and operated business which focusses on a bold and brave approach to delivering customer experiences which challenge the status quo.
