Address
Form of work
SalaryPrincipal Objectives:
- To receive and log all service calls into our database and any other means of communication, obtaining all necessary information and allocating appropriate response to calls
- Provide first line support to customers
Key Responsibilities:
- Provide initial response to incoming internal and external calls and fully record enquiries to ensure high levels of customer service standards are met
- Accurately update customer databases ensuring prompt and accurate information is captured
- Daily administration as directed by call Helpdesk Manager
- Log and, where applicable, deal with customer queries and complaints
- Liaise with customers' site staff to effect immediate resolution to faults
Skills & Abilities Required (Essential):
- Previous experience in a customer service helpdesk role
- Good communication skills
- Organisational & time management skills
- Proven ability to multitask
- Enjoy working as part of a close team
- Strong grasp of Microsoft packages i.e. Outlook, Excel, Word
- A natural adeptness at getting to grips with new IT and software packages
Training
You will receive in depth training to enable you to deliver first-line technical support as well as training in H&S at Work Act
Reasons to join us:
- In-house training
- Competitive Salary
- Free Parking
- Salary Sacrifice
- Great team
- Life Assurance
Diversity, Equity and Inclusion, our commitment:
TSG UK is an equal opportunity employer. We are committed to the equal treatment of all current and prospective employees and do not condone discrimination based on age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.
We recognise the value that a diverse and inclusive workforce brings, and we strongly encourage suitably qualified applicants from a wide range of backgrounds to join us at TSG UK.
