Call Handlers

Job Title: Home Claims Triage Handler

Pay Rate: £13.14 per hour

Duration: Initially 7 Months with the possibility of being extended

Working Pattern/Hours: Friday 8am-8pm & Saturday Sunday 8am-6pm rotational shift. Shift pattern will include 1 full weekend shift every 7 weeks (8am-6pm - with shorter shifts and rest days in week before/after), 10 x late shifts (12-8pm) over a 14 week period, 10 x 8am-4pm shifts over a 7 week period. Other shifts would be 9am to 5pm.

Once fully established in this role, our client is happy with a 50/50 hybrid working split.

Location: Perth

Start Date: 22/04/2024

Do you have excellent customer service? Do you have strong communication skills? Are you you passionate in helping others? This could be the perfect fit for you!

Adecco is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive

Day to Day

• These roles are similar to a switchboard - they will direct the calls to the correct area of the business - to enhance the customer experience & save customers from bouncing around the system, reducing failure demand in the frontline team.


• The calls are an average of 2 mins - approx. 100 per day. - you must understand the customer demand and direct the customers to the correct area.


• There will be a set of questions (tool) to direct the calls - this tool is being built and will tell the person which demand is directed to which route.


• The person will also be required to demand capture so this can be analysed.

Essential Requirements

• Recent customer service experience


• Excellent communication skills


• IT Literate


• Empathetic & Understanding

Desirable

• Previous experience within a call centre environment


• Experience in a similar role

If you feel these positions would be of interest, please APPLY NOW using your most up to date CV. If you do not hear back within 5 working days, please assume that unfortunately on this occasion your application has been unsuccessful.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser https://www.adecco.co.uk/candidate-privacy