Call Handlers

Job Title: Home Claims Triage Handler
Pay Rate: £13.14 per hour
Duration: Initially 3 Months with the possibility of being extended
Working Pattern/Hours: Friday 8am-8pm & Saturday Sunday 8am-6pm rotational shift. Shift pattern will include 1 full weekend shift every 7 weeks (8am-6pm - with shorter shifts and rest days in week before/after), 10 x late shifts (12-8pm) over a 14 week period, 10 x 8am-4pm shifts over a 7 week period. Other shifts would be 9am to 5pm.
Location: Perth
Start Date: 22/04/2024
Do you have excellent customer service? Do you have strong communication skills? Are you you passionate in helping others? This could be the perfect fit for you!
Adecco is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive
Day to Day
These roles are similar to a switchboard - they will direct the calls to the correct area of the business - to enhance the customer experience & save customers from bouncing around the system, reducing failure demand in the frontline team.
The calls are an average of 2 mins - approx. 100 per day. - you must understand the customer demand and direct the customers to the correct area.
There will be a set of questions (tool) to direct the calls - this tool is being built and will tell the person which demand is directed to which route.
The person will also be required to demand capture so this can be analysed.Essential Requirements
Recent customer service experience
Excellent communication skills
IT Literate
Empathetic & UnderstandingDesirable
Previous experience within a call centre environment
Experience in a similar role If you feel these positions would be of interest, please APPLY NOW using your most up to date CV. If you do not hear back within 5 working days, please assume that unfortunately on this occasion your application has been unsuccessful.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
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