Address
Form of work
SalaryWe are actively seeking several Call Handlers to join our clients team in Wythenshawe, details below:
Helpdesk Operators x 7
GBP10.42 - GBP10.90p/h PAYE
Atlas Business Park, Wythenshawe, M22 5PR
Ongoing Temp2Perm Contract
Monday to Friday, 8am - 5pm
JOB DESCRIPTION
The Scheduler will manage the overall activity of the static engineering teams and the jobs. Using the latest scheduling software, manage the delivery of jobs allocated to the engineering delivery. The Scheduler will, using the systems and processes, ensure that the correct engineering resource is deployed to achieve first time fixes for customers. This will range from using internal national engineers to subcontractors as appropriate, with the aim of ensuring that the job is attended within the specified SLAs. Once attendance has been met the Scheduler will also manage the completion of the job as well as ensuring that all parts and materials are accounted for, and all required documentation is completed.
Main Duties
To schedule all reactive and planned works to appropriate resource, paying attention to location, expertise and response targets. To accurately record all job-related information on the appropriate IT systems. To ensure that the engineer days are optimised to drive maximum productivity from the team. Ensure all jobs marked an incomplete by engineers are followed up and reallocated as appropriate. Monitor engineer travel and activity and respond to issues as required. Arrange third party attendance where required, raising appropriate Purchase Orders and Work. Requests and obtaining required completion information. Ensure all jobs are completed within the required response times and costs. Deal with communications in a professional and prompt manner. Ensure non-productive time is accounted for on system. Escalate issues with specific jobs, clients, or engineers promptly. Ensure full audit trails are maintained and evidenced where required. Follow Group and company policies and procedures, at all times. Report any apparent deficiencies in systems of work or equipment provided that may result in failure of service delivery, or risk to health and safety, or the environment.
