Customer Call Handler

• Annual Salary: £20,020 - £22,000
• Location: Bolton
• Job Type: Full-time, 35 hours per week, Monday-Friday, 9:00am - 5:00pm (Hybrid working post training)

We are seeking a Customer Call Handler to join our growing team in our client’s Bolton office. This role is ideal for someone with a natural ability to relate to people and a passion for delivering excellent customer service. You will be part of a team managing claims related to Commercial Property, contributing to the strategic objectives of our company while helping our customers protect what matters most to them.

Day to day of the role:

• Respond promptly to calls with a strong focus on accuracy and attention to detail.
• Recognise potential fraudulent claims and refer them for further investigation as needed.
• Provide personalised support to each customer, ensuring they feel valued and informed
• Take proactive steps to achieve the best outcomes for customers, including investigating claims and gathering evidence.
• Work collaboratively within a team to meet and exceed customer expectations.

Required Skills & Qualifications:

• Experience of high-quality customer service in either an office or customer facing environment such as hospitality and retail.

Benefits:

• No evening or weekend work required and a set shift pattern allowing for a great work-life balance.
• Annual salary of up to £22,000 with an annual pay review due in April 2024.
• 25 days annual leave plus Bank Holidays, with the option to buy or sell up to 5 extra days.
• Annual company & performance-based bonus.
• An excellent training programme to kick-start your career with ongoing professional development.
• Contributory pension scheme with up to 12% employer contributions.
• Life Assurance up to 10 times the annual salary.
• Corporate responsibility policy including volunteer days.
• Employee discounts and gym benefits.

We encourage applications from those who may not meet every requirement but are excited to bring their skills to work. Our Client is an Equal Opportunities Employer and provide support throughout the application process for those with long-term health conditions or disabilities.