Call Handler/Telephonist

Call Handler/Telephonist

Job Type: Full Time, Permanent

Location: Manchester

Working Hours: 37.5 per week, 9.00 - 5.30pm or 9.30 - 6.00pm

Salary: Competitive Package

Benefits

• An inclusive and people centric place to work, a comfortable and professional working environment and plenty of support to develop your career.
• Competitive pro rata base salary. 
• Company contributory Pension.
• Life Assurance benefit x 4 annual basic salary.
• Employee Assistance Programme to support employee wellbeing.
• 25 days holiday, plus bank holidays with buy back/purchase options.
• Various lifestyle discounts via our ‘Advoperks’ scheme, including priority GP access.

About us

Woodgate & Clark has been providing a loss adjusting service to the UK insurance market for over 40 years and, since 2015, has been part of the Van Ameyde Group, Europe’s market leader in international claims management.

At Woodgate & Clark, we pride ourselves on our superior technical expertise and the quality of the service that we provide to our clients, whilst enjoying one of the highest ratios of qualified personnel in the profession.

The Vacancy – Call Handler/Telephonist:

We are looking for an experienced Call Handler/Telephonist, ideally from a Loss Adjusting or similar background to provide initial call support to our Loss Adjusters in the handling of a mixed portfolio of domestic and commercial property insurance claims. It is essential that you have relative experience or knowledge in property insurance, however we will provide initial training support.

As a Call Handler/Telephonist, you will be taking and transferring incoming calls to the business together with answering basic queries from the claims file.

Your role will form part of the loss adjusting support team based in central Manchester.  The role will be hybrid working from our Manchester office 2/3 days per week.  You will be conscious of the company ethos and provide at all times a high level of customer service.  An excellent telephone manner and good communication skills are essential.

Responsibilities will include:

• Answering a high volume of telephone calls and transferring to the relevant department/person, depending upon the nature of the claim.
• Where possible, dealing with and resolving basic queries to promote claim proactivity.
• Recording detailed notes pertaining to the call onto our in-house claims software.
• Taking detailed messages and emailing these to the relevant contact within the business.
• Ensuring any issues are raised with the case handler or their claim technician.
• Assist other areas of the business with adhoc tasks as required.

Who were looking for – Call Handler/Telephonist:

If you are from an Insurance or Loss Adjusting background and have proven experience in handling or supporting claims, we would love to hear from you.  We are looking for a committed candidate that always strives for an excellent level of customer care, who understands the claims process, regulations and policy coverage knowledge and excellent time management skills.

If you have the necessary experience and would be interested in joining a progressive and expanding company who invest heavily in employee development, then please apply. We look forward to your application. 

Woodgate & Clark operates as an equal opportunities employer and we welcome all applications regardless of gender, marital status, sexual orientation, pregnancy, race, colour, ethnic origin, nationality, religion or beliefs, age, politic opinions or trade union membership.

Woodgate & Clark uses a third party to undertake a number of checks.  Any offer of employment made by Woodgate & Clark would be conditional upon receiving a satisfactory reference, identity checks and a basic DBS check.