Care Coordinator

Band 4
Job summary
It's an exciting time for our Urgent Community Response (UCR) Service We are recruiting to our teams who will work with patients in their homes across the West Sussex communities to avoid hospital admissions and support those being discharged home.
This is an amazing opportunity to become a member of the team as a Care Coordinator working together to help patients stay in their homes, making sure they avoid unnecessary hospital admissions and supporting them through the first few critical days after they leave hospital. The focus of this role is providing prompt and efficient co-ordination and administration support to a multi-disciplinary team (MDT).
We are a MDT working flexibly to provide a seven-day service, 365 days a year, between 8am and 8pm. We deliver:

• A rapid response to people in the community who are experiencing acute episodes of ill-health.
• A supported discharge service to facilitate timely hospital discharges.

• Acute reablement for up to 10 days, supporting people to achieve functional goals and work towards independence with activities of daily living.

The team works closely with other services within Sussex Community NHS Foundation Trust, as well as our acute and community partners, GPs, South East Coast Ambulance Service (SECAmb), adult social care and voluntary and third sector organisations.
Main duties of the job
In this role, you will be the point of contact for service users, their families, and carers when information on their crisis and short-term care support is required. This will include enquiries about anticipated visits, providing updates, and listening to their concerns.
A key element of your duties will be processing and administering referrals using criteria guidelines and seeking advice from relevant team members when required. You will sign-post these referrals to MDT members and other services as appropriate while monitoring, tracking, and reporting on progress within the patient pathway. This will involve escalating any issues or delays to the Operational Team Lead for appropriate action.
About us
We are the main provider of NHS community services across East and West Sussex. Our 6,000 staff serve a population of 1.3 million providing essential medical, nursing, and therapeutic care to adults and children.
Our Trust vision is to provide excellent care at the heart of the community, helping people plan, manage, adapt to changes in their health, supporting avoidable hospital admissions and reducing hospital stay times.
We have opportunities for everyone across our wide variety of services including medical, clinical, support and corporate services.
Why work for us?

• Positive 2022 NHS Staff Survey results, scoring highly in compassionate culture & leadership, and staff wellbeing support
• Variety of working environments across the community, in patients' homes, within our community hospitals and bases across the county
• Supportive flexible working patterns such as: part time, flexi time, annualised hours, and flexi retirement options
• Excellent training and development opportunities
• Research opportunities
• Cost-effective workplace nurseries in Crawley, Hove and Brighton
• Thriving BAME, Disability and Wellbeing, LGBT+ and Religion and Belief staff networks
• Level 3 accredited Disability Confident Leader, committed to creating inclusive workplaces
• Veteran Aware Trust, achieving accreditation from Veterans Covenant Healthcare Alliance (VCHA)
• Located in stunning Sussex, with easy access to the South Downs and the coast
• Access to a wide range of benefits and discounts for NHS staff

Job description
Job responsibilities
Further information is available in the attached job description and person specification.
If you would like to discuss this role or find out more, you can contact our Operational Team Lead, Andrea Acs on 07795290594
Person Specification
Qualifications
Essential

• GCSE passes at Grade C or above or equivalent experience
• NVQ level 3 or equivalent (health and social care or business administration) or be willing to undertake

Desirable

• IT/Administration Qualification

Experience
Essential

• Evidence of consistent pattern of learning from education, training and experience

Desirable

• Experience of working in a health or social care setting
• Previous experience in an administrative role
• Experience of working within multi-disciplinary teams
• Experience of working with vulnerable people
• Considerable experience working with the public

Skills and Knowledge
Essential

• Able to maintain confidentiality and deal with sensitive information
• Able to use recognised IT packages e.g. Microsoft Office including Excel
• Knowledge of basic human needs - physical, emotional, health and social
• Able to undertake statistical and data analysis
• Able to use strong interpersonal skills and appropriate empathetic and tactful manner
• Able to communicate effectively with customers, carers and health and care specialist services and colleagues
• Able to meet conflicting deadlines, prioritise effectively and manage own workload
• Able to use time effectively and prioritise work through good organisational skills
• Self-awareness of own strength and limitations
• Able to undertake duties with a degree of autonomy and accountability
• Able to work effectively as individual but also as part of larger team

Desirable

• Some knowledge of medical terminology
• Up to date knowledge of social care & health systems, processes and pathways
• Able to use of IT systems and keyboard skills including accurate data recording skills

Other Requirements
Essential

• An understanding of the principles of equal opportunities in relation to staff and patients
• Willingness to undertake training to develop within the role

Desirable

• Flexible working

Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
Sussex Community NHS Foundation Trust
Address
Worthing - Southfield House
11 Liverpool Gardens
Worthing
BN11 1RY
Employer's website
https://www.sussexcommunity.nhs.uk/work-with-us/ (Opens in a new tab)