Care Coordinator Scheduler

Company Description
Home Instead is an award-winning provider of home care services across the world and the Southport & Formby office has been providing support to clients in their homes since 2007. We only recruit the most empathetic, enthusiastic, and experienced people, with the biggest hearts and friendliest natures who will be carefully matched with clients based on preferences, skills and personal characteristics so that long lasting, trusting relationships can be built. This role is central to that activity, making sure clients and Care Professionals are scheduled for their visits in the most efficient way.
What we offer:
Competitive Starting Salary- Up to GBP26,000 pa dependant on experience
Generous Bonus Scheme - Up to 10% of annual salary subject to T&C's
Paid travel expenses
Training - full induction programme, buddy scheme plus classroom and e-learning through our online training portal.
Full Time hours are Monday to Friday - 8 hour shifts - being flexible to the needs of the business
Occasional overtime required
Holiday - 5.6 Weeks holiday per year rising with Length of Service
Company sick pay scheme - After qualifying period
Employee referral programme - GBP300 subject to T&C's
Career Development - Excellent scope for career development available to the right candidate.
Employee assistance programme - Access to counselling, advice line and other benefits
Exclusive discounts scheme - Supermarkets, high street stores, holidays and much more.
DBS - We will cover the cost of your enhanced DBS subject to T&C's
Job Description
An exciting full-time opportunity has arisen to join the operational support team at Home Instead. The Care Coordinator / Scheduler is responsible for co-ordinating schedules and providing daily operational support to a wonderful team of Care Professionals who are providing support to people living in their own homes:
Daily scheduling of care professionals providing home care services.
Working across multiple IT systems to deliver results
Monitor and respond to alerts
Answer telephone enquiries from care professionals, clients and their families and health & social care professionals, taking prompt follow up actions as necessary
Maintain accurate records in line with company expectations
Monitor and review resources and staffing levels to ensure safe and effective scheduling of visits
Work with senior managers to make improvements to quality of service where necessary
Conduct client & care professional introductions when required
Participate in out of hours on-call duties on a rota basis
Qualifications
We are looking for an enthusiastic and resilient person to work in a role which really makes a difference to the lives of others. You will be a strong team player who is extremely motivated and organised to do a great job upholding the highest standards of quality in delivering a service to our clients. Ideally you will already have:
Experience in scheduling or managing rotas in any industry, be that social care, hospitality, event management, travel or transport.
Experience working with customers &/or managing staff
Attention to Detail and excellent organisations skills
Excellent communications skills with the ability to build trusting professional relationships with colleagues and customers
Experience and be a confident using technology, be very familiar with Microsoft Office with the ability to learn and adapt to new technologies where appropriate
A highly resilient attitude with a "can do" approach to providing the best possible service to our care professionals & clients
Great problem solving skills, be creative and able to use your initiative
A friendly and calming telephone manner
A full driving licence and access to a reliable vehicle
Additional Information
We encourage applications from all sections of the community as we want to reflect the neighbourhoods in which we work. Home Instead is committed to safeguarding and promoting the welfare of adults and expects all staff to share this commitment. This role is subject to DBS enhanced disclosure, the cost of which is covered by the Company.
For a more information please contact our recruitment team at
detailing why you believe this role is right for you.
Any offer of employment is conditional on your right to work and live in the UK. The position is based in Southport, Merseyside and you must reside within an approximate 35 minute drive to Southport at the time employment commences.