Address
Form of work
SalaryDuties and Responsibilities:
1. Client Assessment and Care Planning:
- Conduct comprehensive assessments of clients' care needs.
- Develop individualised care plans in collaboration with clients, their families, and healthcare professionals.
- Regularly review and update care plans to ensure they meet clients' changing needs.
2. Care Coordination and Management:
- Coordinate and schedule care services for clients, ensuring appropriate staffing levels and continuity of care.
- Arrange rotas and visits for service users, taking into account their preferences and needs.
- Communicate and collaborate with healthcare professionals, including doctors, nurses, and therapists, to ensure coordinated care delivery.
- Monitor and evaluate the quality of
care provided, identifying areas for improvement and implementing necessary changes.
3. Staff Supervision:
- Provide supervision and support to care staff, ensuring they have the necessary resources and training to perform their duties effectively.
- Conduct regular performance evaluations and provide feedback to staff members.
- Address any performance issues or concerns in a timely and appropriate manner.
- Foster a positive and collaborative work environment, promoting teamwork and professional growth.
4. Client and Family Support:
- Provide guidance and support to clients and their families, addressing any concerns or questions they may have.
- Educate clients and their families on available resources and services to enhance their overall well-being.
- Advocate for clients' rights and ensure their preferences and choices are respected.
5. Team Collaboration:
- Work closely with the care team, including caregivers, nurses, and other healthcare professionals, to ensure effective communication and collaboration.
- Participate in team meetings and case conferences to discuss clients' progress and develop strategies for improved care delivery.
- Provide guidance and support to team members, promoting a positive and collaborative work environment.
6. Documentation and Reporting:
- Maintain accurate and up-to-date client records, including care plans, progress notes, and any relevant documentation.
- Prepare reports on client outcomes, service utilisation, and any other required data.
- Ensure compliance with all legal and regulatory requirements related to documentation and reporting.
7. Rota and Visit Management:
- Coordinate and manage the scheduling of staff rotas, ensuring appropriate coverage for client visits.
- Assign staff members to specific service users based on their skills, availability, and client needs.
- Monitor and adjust the rota as needed to accommodate changes in client schedules or staffing availability.
- Communicate the rota and visit schedules to staff members in a timely manner.
8. Training and Development:
- Identify training needs for care staff and coordinate appropriate training programs.
- Provide ongoing support and guidance to staff members to enhance their skills and knowledge.
- Stay updated on industry best practices and new developments in care coordination and management.
9. On-Call Duty:
- Be available to perform on-call duty as part of business needs.
- Respond to any urgent or emergency situations outside of regular working hours.
- Coordinate and arrange appropriate care and support for clients during on-call periods.
- Maintain effective communication with staff members and escalate any critical issues as necessary.
Qualifications and Skills:
- Bachelor's degree in a healthcare-related field (e.g., nursing, social work, healthcare management) or equivalent experience.
- Previous experience in care coordination or a similar role within the healthcare industry.
- Strong knowledge of community healthcare services and resources.
- Excellent communication and interpersonal skills, with the ability to build rapport with clients, families, and healthcare professionals.
- Strong organisational and time management skills, with the ability to prioritise tasks and manage multiple responsibilities.
- Proficient in using computer systems and software for documentation and reporting purposes.
- Knowledge of relevant legislation and regulations governing healthcare services.
INDYCH
