Care Navigator

To develop a thorough knowledge of the GP Care Group and to work in accordance with written protocols. To provide excellent customer care, demonstrating empathy; patience and an holistic approach to client/patient care, with commitment to building effective working relationships. To have good written and verbal communication skills, with the ability to communicate with a wide range of providers and users of services, including patients; carers; voluntary; social; primary and secondary care providers. To have a sound and up to date knowledge of local health and social care policy, together with service availability and how to access those services. To access an accurate database of services available for clients/patients. To understand, and be able to disseminate, health promotion information, using this to identify clients who might benefit from these services and to signpost accordingly. To keep accurate records of all client/patient contacts, using the organisation databases and templates as directed, updating as necessary. To understand the common needs and safeguarding issues of vulnerable patient groups, including the elderly; housebound and those with long-term conditions, including physical and mental disabilities. To work with clinicians, in the care of patients facilitating a variety of patient tests as appropriate. To enable the clinical areas to be appropriately stocked of relevant equipment on a daily basis. To understand the legal; ethical and regulatory principles of the NHS and know personal boundaries and when to seek help. To be aware of own impact in the process of care; the need for reflection on practice and resilience when faced with challenging situations. To understand the importance of confidentiality. To respond appropriately in emergency situations. To report any incidents that might compromise health and safety for self, other staff or customers/patients. To assist in the training of other colleagues where appropriate. Other liaison/health promotion activities as agreed with the organisation