Carrier Relationship Manager

A fantastic opportunity has arisen within our Carrier Management team for a client focussed individual. This is a dynamic and expanding area of our business that is investing in its people, data & technology, advisory services and future proposition.
This role will help drive our strategic carrier partner relationships and growing proposition in our London team.
The Role

• Ensure the delivery of contractually committed services to carriers that are contained within our Carrier Services Agreements, whilst coordinating and collaborating with our global teams where appropriate
• Building relationships throughout the organisation
• Own a Global Carrier Relationship and manage cross regional activities 
• Be the local focal point of our relationships with relevant carriers, internally and externally, plus lead or support the regional/ global coordination as appropriate 
  In conjunction with our Analytics teams provide carriers with performance analytics and feedback, identify resulting opportunities and areas for improvement, and build these into our agreements
• Help drive our Data and Technology strategy 
• Lead and support development of our new Carrier Management value proposition, alongside supporting innovation in products, services and propositions more broadly - both internally and to carriers as part of the services provided
• Lead aspects of and support the sales activities related to our Carrier Service Agreements – whether new sales, renewal of existing agreements, or cross sell of WTW services
• Act as an early warning system - recognised both internally and within the client to be the person of contact to deal with escalation, claims issues and strategic placement changes
• Advocate for helping the client navigate WTW, understand structure and strategy including growth / sales strategy
• Promoting greater knowledge sharing and awareness internally of the client’s overall relationship, trends, activities with WTW
• Develop a deep and qualified understanding of business strategy, underwriting appetite and capabilities
  

The Requirements

• Ability to create and maintain strong relationships with the Broking teams, taking responsibility for alignment and coordination with specific business units and functions
• A confident communicator who can liaise with senior stakeholders, internally and externally
• Practical experience of broking and/ or underwriting processes and practices, working towards or holding relevant qualifications would be advantageous
• Project management/ organisation skills and experience and ability to deliver to timeframes
• Ability to present clearly, translating concepts and information in a manner that is appropriate and accessible to all levels
• A creative problem solver who can prioritise well whilst performing effectively under pressure.
• Comfortable to undertake or instruct the organisation, analysis and interpretation of structured and unstructured data and information to be used for decision-making
  

What can we offer you? As an industry leader, we offer a competitive salary and an excellent benefits package including: pension, life insurance, medical insurance, eye care voucher and flexible benefits including critical illness cover, dental cover and many other options.
At WTW, we believe difference makes us stronger. We want our workforce to reflect the different and varied markets we operate in and to build a culture of inclusivity that makes colleagues feel welcome, valued and empowered to bring their whole selves to work every day. We are an equal opportunity employer committed to fostering an inclusive work environment throughout our organisation. We embrace all types of diversity.