Recruit4staff is proud to be representing their client, a leading Travel company in their search for an experienced Case Handler to work in their busy office based in Chester.
For the successful Case Handler our client is offering:
- £23,000 - £25,000 per annum
- Days role, Monday - Friday 9 am-5:30 pm
- Permanent position
- 22 days holiday rising 1 day per year (up to 25)
- Company Pension Scheme
- Benefits package
- Opportunities of hybrid working once fully trained
The Role of the Case Handler :
- Managing customer complaints and queries across several internal and external communication channels
- Prioritise and action own CASE-LOAD to meet internal and external deadlines
- Acknowledge and resolve customer complaints in a timely and helpful manner to resolve complaints successfully
- Responding promptly to customer enquiries both verbally and in writing, whilst being concise and accurate
- Maintaining a positive, empathetic, and professional attitude toward customers always whilst conveying the Company or third-party position in the matter.
- Provide feedback on the efficiency of the customer relations process and highlight any issues to ensure standards are maintained and adjustments made to processes if required.
- Ensure the desire to achieve customer personal satisfaction is communicated and provide professional
- customer support.
What our client is looking for in a Case Handler :
- Previous experience managing customer complaint cases alongside thorough investigation - ESSENTIAL
- Any exposure working in a case manager role from a regulated industry would be desirable
- Experience working with customers in a dispute resolution situation - ESSENTIAL
- GCSE English and Maths: Level 4 or above (or equivalent)
- Previous travel industry experience B2C - BENEFICIAL
- Must be IT literate
Key skills or similar Job titles: Customer Service Executive, Customer Service Advisor, Complaint Handler, Complaint Resolution Officer, Resolution Officer
Commutable from: Chester, Wrexham, Runcorn, Warrington, Llay, Buckley, Flint, Deeside
For further information about this and other positions please apply now
This vacancy is being advertised on behalf of Recruit4staff (Wrexham) Ltd who are operating as a recruitment agency, agent, agencies, employment agency or employment business.