Casual Customer Service Advisor

Casual Hours

Acting as an ambassador for Leicester city council, you will be on the front line to provide advice and assist with service requests.

After 3 years of delivering year on year improvements Sports Services now have in place ambitious plans to ‘step up the service’ to take us to the next level. With seven leisure centres across the city, we offer gym and swim facilities, group exercise classes, gymnastics and trampoline sessions, and a climbing wall, to all residents to improve their health and wellbeing.

Working as a Customer Service Advisor, your role will be to provide an efficient and welcoming reception service and administrative and business support to the Council’s services, in accordance with systems, statutory procedures, legislation, corporate standards and policies. You’ll be given support and training to ensure you have a positive experience and achieve your full potential.

Shift Pattern

You’ll join us on a casual basis working during peak periods such as school holidays or to cover annual leave etc. We will ring you to offer shifts when they become available.

The role will involve working days, evenings and weekends and bank Holidays. Our leisure centres are typically open 6am - 10pm. You will be required to be flexible across these times. The role will be placed at one of our leisure centres Find a sport and leisure centre (leicester.gov.uk)

What you will be doing

Friendly and welcoming, you will provide an efficient reception service, by receiving and signposting customers and service users as well as booking in, issuing documentation, tickets and visitor passes. You will undertake administrative support such as responding to incoming communications (post, emails), manage complex customer enquiries and assist in the sale of memberships including processing Direct Debits.

Working as part of a team, you will undertake a range of duties such as assisting with the opening and closing of the facility, working on reception, undertaking routine maintenance of equipment, and maintaining the cleanliness and safety of the environment. Alongside these operational functions you will ensure programmed activities and services are available for customers.

At all times you will offer excellent Customer Service as the first point of contact for customers, responsible for answering queries and dealing with straightforward complaints.

What you will need

Responsible for helping deliver an excellent customer experience within the City’s Leisure Facilities, by advising and responding enquiries from both current and potential customers. With this in mind you’ll be:

• enthusiastic and motivated
• a fantastic communicator that relishes working in a fast paced environment
• a team player and a capable individual
• at ease on the telephone, face to face and email when contacting customers

Using your experience of working in a busy, fast paced environment. You will enjoy working with members of the public and responding to queries. Using your positive attitude, you will be able to deal with a range of enquiries regarding the services provided by Leicester City Council. Having good communication skills sufficient to deal with customers face to face and over the telephone, being able to verbally present new ideas and proposals.

With proficient IT skills and experience of using Microsoft Office software packages including Word, PowerPoint and Excel, you will be able to maintain accurate computerised records and EPOS (Electronic Point of Sale) systems.

For a chat about the role please contact Vicki.Allridge@leicester.gov.uk

This is an open advert therefore we will complete the short-listing soon after receiving your application. If short-listed you'll be called for an assessment and interview thereafter.