Customer Service Advisor

Customer Service Representative – Radar Road, Leicester, LE3 1UF

Shifts:

Shift 1: Tues: 11am-6.45pm, Wed and Thurs; 11am-7pm, Fri & Sat; 10am-6pm (36 Hours)
Shift 2: Tues & Wed: 11am-7pm, Thurs; 11am-6.45pm, Fri & Sat; 10am-6pm (36 hours)
Shift 3 & 4: Sun: 10am-6pm, Mon; 11am-7pm, Tues: 11am-7pm, Wed: 11am-6.45pm, Thurs: 11am-7pm (36 hours)
Shift 5: Sun: 10am-6pm, Mon; 11am-7pm, Tues: 11am-6.45pm, Wed: 11am-7pm, Thurs: 11am-7pm (36 hours)

Salary: Base pay is £11.62 per hour plus an additional £1 per hour for working weekends.

On successful completion of a 6 month probationary period, there is then the potential to earn a performance related bonus of up to 20%.

Location: Onsite, based at our brand new contact centre - Radar Road, Leicester, LE3 1UF, with the opportunity to apply to work from home, in line with our working from policy after a minimum of 6-9 months service (eligibility criteria applies)

Training: 17/06/2024 - 28/06/2024 Mon-Fri 9am-5pm. This will be based at our brand new contact centre - Radar Road, Leicester, LE3 1UF.

Come and join the NEXT Online Team! Due to our continued and exciting growth we have a number of new opportunities!

Benefits:

• Full training and exciting opportunities for further career progression
• Potential overtime to boost your salary
• 25% off a huge selection of Next, Lipsy & Victoria's Secret products
• Company performance based bonus
• Fantastic NEXT Sharesave scheme
• 10% off most partner brands & up to 15% off Branded Beauty
• Early VIP access to sale stock
• Access to fantastic discounts at NEXT Staff Shops
• Canteen with great food at amazing prices
• Access a 24/7 digital GP and other free health and wellbeing services
• Free on-site parking

About the Role

If you love working in a fast paced environment and delivering exceptional Customer Service this is the job for you! Our International department is committed to providing a friendly, helpful service to our online customers that contact us. This could be sorting out a missing parcel or an account query but you’ll put the customer first.

This is a unique and exciting Customer Service role as there are no sales targets; you’ll purely be measured on the service you deliver so you can focus entirely on giving truly outstanding Customer Service.It has never been a more exciting time to join the NEXT Online family.

You'll also work with the same peers and management group each shift, so you'll always work with familiar faces. Team sizes average around 10-15 people and provide that support system that is so important in a workplace. It's a warm, friendly environment where everyone is made to feel part of the NEXT family.

You will

Adapt each call and tailor it to that customer whilst thinking on your feet. We aim to resolve the customer's query first time which all goes towards providing exceptional Customer Service.

There are various systems to help deal with these calls which we will give you full training on. You'll primarily be speaking to our international-based customers and store staff whilst complying with Financial Conduct Authority (FCA) guidelines on each call.

About You

We're looking for people who want to provide the exceptional service that you would expect yourself if you had to ring NEXT with a query. We are looking for strong communicators with excellent problem solving abilities, and people who are resilient while trying to resolve the customer's query. For us, it's all about having excellent written and verbal communication skills as you will be required to speak to our customers over the phone, and via email. You will also need to be confident using a PC, whilst talking to customers.

We need you to be a good listener and to be thorough in everything you do. Do you think this sounds like you? Then we'd love to hear from you!

We provide 2 weeks of in-depth, full-time paid training to ensure you know everything you need to know to resolve our customer enquiries.

What Next?

Press the apply button now to start your application. Once you have applied for the job, we will initially consider your skills and experience based on your CV and application. If you match our criteria we will be in touch to arrange a telephone interview to find out more about your job history and more about you as a person.

All successful applicants will be subject to criminal & credit checks in line with our Reference Policy. In order to apply for this position you must not have had an unsuccessful application for a similar role within the last 6 months.

In accordance with Home Office guidance successful candidates will be required to evidence their right to work in the UK before commencement of employment. This role is not one we would typically consider for sponsorship under the Skilled Worker route due to, for example, the relevant Home Office requirements on skills level, not being met. Candidates are therefore encouraged to consider their own right to work options without NEXT sponsorship.

Reference ID: 64986
Expected start date: 17/06/2024

Job Types: Full-time, Permanent

Pay: £11.62 per hour

Expected hours: 36 per week

Benefits:

• Canteen
• Company events
• Company pension
• Cycle to work scheme
• Employee discount
• Free parking
• Gym membership
• Health & wellbeing programme
• On-site parking
• Sick pay
• Store discount

Schedule:

• Day shift
• Weekend availability

Supplemental pay types:

• Bonus scheme
• Performance bonus
• Quarterly bonus

Ability to commute/relocate:

• Leicester: reliably commute or plan to relocate before starting work (required)

Experience:

• Customer service: 1 year (preferred)

Work authorisation:

• United Kingdom (required)

Work Location: In person

Application deadline: 24/05/2024
Reference ID: 64986
Expected start date: 17/06/2024