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SalaryOur Tours operation trades all year round - with additional Museum events and experiences operating throughout the summer months.
This position is primarily focussed on conducting tours of Lord’s Cricket Ground with a duration of between thirty minutes to four hours in length, to the specification provided by the Tours Office Staff.
Act as an ‘Ambassador’ of MCC, providing the highest possible `front of house’ service to tour visitors, event guests and all those visiting the Museum and Lord’s Cricket Ground.
MCC is committed to being an equal opportunity employer. All qualified applicants will receive consideration without regard to race, colour, sexual orientation, gender identity, disability, national origin, religion, sex, and or other legally protected status. If you have any requirements in respect of the recruitment or interview process, please mention this in a covering email.
REQUIRED SKILLS AND EXPERIENCE
- Previous experience in a high-standard customer service environment, preferably in a sports venue or a similar establishment.
- Specific training will be provided regarding MCC tours content. However, must be comfortable presenting and speak to large groups and answer questions.
- Capable of delivering engaging and accurate information, including historical details.
- Adaptable to changes in tour routes and instructions on short notice.
- Establishes and maintains positive relationships with colleagues and various departments within the Ground.
- Maintains composure under pressure, providing polite and assertive directions to customers.
- Demonstrates excellent face-to-face customer service, managing high volumes of people in a dynamic environment.
- Possesses strong interpersonal skills for effective collaboration with colleagues, MCC staff, and Ground visitors.
- Presents a professional appearance and is punctual.
- Exhibits outstanding verbal communication skills.
- Works well under pressure, managing multiple demands concurrently.
- Flexible and willing to adapt to frequently changing conditions.
- Open to weekend and holiday shifts, and available for various tour types as per availability.
