Cctv Operator

CCTV Operator

(Highly responsive/reactive environment)

JOB ID: 32433

6 on 3 off shift (3 days, 3 nights, 3 off)

7am – 7pm & 7pm – 7am

£12.50 per hour (circa £35,000 per annum + OT)

Frimley

The role

Our CCTV Operator (Response Centre Officer) will be responsible for the running of a portfolio of sites working closely with teammates in the Response Centre, Mobile Response, Static Officers and Patrol Officers.

This will include working in a fast-paced environment, managing all incoming telephone calls, emails and radio communication. You will be responsible for ensuring the efficient running of all teams and completing administration activities and delivering peace of mind through effective security to our clients.

Responsibilities and Accountabilities

• Delivering the highest standard of customer service to our clients
• Ensuring all mobile alarm activation requests are handled through to completion
• Monitoring and responding to CCTV activations
• Monitoring and responding to technical client’s alarm activations and ensuring all protocols are followed.
• Monitoring and responding to missed check calls and late book ons via our internal rostering system
• Providing general support to all areas of the business including technical queries.
• To monitor the office CCTV system and respond to incidents as required.
• Ensuring a full daily handover is completed of the previous shift’s activities to the relevant people.

The ideal candidate would have the following skills:

Knowledge of Microsoft Office (Word, Excel, Outlook, PowerPoint)

• Knowledge of the security industry
• Understanding of risk management and health and safety policies and approaches
• Experience of operating in a regulated and quality-based industry
• Clear and concise communication at all levels
• Highly organised with effective prioritisation
• Good attention to detail

The ideal candidate will have the following behaviours/ values:

• Passion for service – Always delivers great service, striving to under promise/ over deliver.
• Results driven – Breaks down barriers to success. Delivers on time and to a high standard, and holds others to account if performance is below expectations.
• Great collaborator – Works well across organisations, builds strong working relationships and brings the best out of people.
• Team player – Puts the team before the individual, helps others to be successful, enjoys helping others develop.
• Thinks long term – Takes decisions and gives advice based on long term value to the company and its customers.
• Effective influencer – Able to effectively persuade others to come around to their point of view, delivers win/win outcomes.
• Continuous improver – Always looking for ways to improve the way we do things for the customer and for the wider team.

Other / Benefits

• We have 28 days holiday per year, inclusive of bank holidays
• Auto enrolment pension
• A team member of the quarter bonus of £250 for whoever wins
• There is a discretionary, performance related bonus
• Regular team building events
• Annual summer BBQ for the whole team
• An onsite physio and wellbeing consultant
• An Employee Assistance Programme