Centre Team Leader - Atria Watford

Key Responsibilities

• To lead and supervise soft services teams, Security and Environmental (oversee day to day running of mall, car parks, perimeter, back of house areas, waste operation & housekeeping in the Service Yard.
• Working T/L
• Maintain the welfare of the team.
• Supervising and hands on approach as needed.
• Work with management across all departments to ensure operational cover and manage rosters on a day-to-day basis.
• Complete all monthly checks to include PPE, AI's, TBT and Welfare checks.
• To be fully conversant with all procedures and policies, ensure AI's are followed and adhered too
• To conduct reviews/Appraisals for personnel under your supervision, identifying training needs and potential for development
• To ensure the customer service philosophy is achieved within the department and to seek ways of ensuring Team Leaders and staff deliver consistently high standards.
• To frequently brief and share information with the team and liaise with senior management about any issues/incidents that occur during the day.
• Ensure that the centre operation is operationally compliant and in line with H&S regulations and risk assessments

Security

• Supervising and hands on approach to the mall, basement, car park and centre security operation.
• To Provide guidance, training, and supervision to the security team.
• Work with management to ensure operational cover and manage rosters on a day-to-day basis.
• Carry out daily team briefs to all security staff.
• Keep up to date with Terror threat level and intelligence provided by Savills security team
• Keep security team up to date with all information, issues and incidents - regular team briefs
• Hold regular meetings with management team
• Attend organised training sessions
• Complete all monthly checks to include PPE, AI's, TBT and Welfare checks.
• To be fully conversant with all procedures and policies, ensuring that site assignment instructions are followed and adhered too.
• Ensure that the centre security operation is operationally compliant and in line with security regulations and risk assessments
• To provide security solutions to meet and exceed needs and contribute to the safety of our customers, retailers, staff and property.

Environmental

• To ensure a high standard of cleanliness and hygiene around the premises.
• To manage excellent relationships with our client, suppliers and customers.
• To lead and develop and retrain staff to deliver quality services in the most efficient and effective manner and achieve a "One Team" approach within the business.
• Work closely and support staff when required with Hands On approach.
• Ensure that all Health and Safety requirements are followed as per company policies and procedures which will include accident reporting / investigation, delivery of toolbox talks, PPE checks, maintenance of statutory and non statutory records etc.
• Support and work closely with the site Environmental teams.
• Management of cleaning equipment, consumables and materials. Good knowledge of Machinery.
• Daily monitoring of Cleaning standards throughout the external areas ensuring team proactively respond to all tasks as required.
• Ensure that all chemical and cleaning solutions are used correctly in line with manufacturer and company procedures. COSHH regulations are followed
• Maximise sustainability opportunities working closely with all stakeholders and all recycling opportunities are explored.
• To continuously review and introduce best practice across the shopping centre.
• Deliver leadership for soft services required to meet / exceed the customer requirements
• To enhance the relationship with the customer and ensure the appropriate and timely response to all cleaning issues and events.
• To ensure that all relevant records are held and updated as required.

Skills, Knowledge and Experience

Candidates will be required to demonstrate the following:

Essential

• Valid SIA Licence required
• Experience in the provision of cleaning/security services in a busy environment visited by members of the public. (Not essential as training will be given)
• Able to demonstrate a good level of customer service.
• Body fluids trained. (Training will be given)
• Ability to work on own initiative and deal with demanding situations.
• Honest and reliable work ethic.
• Well presented.
• Good interpersonal and communication skills.
• Able to work in both internal and external environments.
• Willingness to partake in further on-site training.

Desirable

• Basic Knowledge of H&S legislation.
• Flexible working approach to work patterns
• Driving Licence - not essential

Working Hours - 40.25 hrs

Please see our Benefits Booklet for more information.